HAYLEY ARANDA
Customer Service
Minneapolis,MN
Summary
Hardworking young professional with stellar experience all over. Aiming to leverage a proven knowledge of communications, customer service, social media and client relation skills to successfully fill the roll at your company. Frequently praised as efficient and passionate by my peers.
Overview
8
8
years of professional experience
Work History
Lead Server
LEAD SERVER, TGI Friday's
, MN
01.2020 - Current
- Served lunch and dinner to 50-100 customers per shift at a national chain restaurant.
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
On-Air Radio Personality
Leighton Broadcasting
Winona, MN
08.2018 - 01.2020
- Worked with advertisers to plan and implement successful advertising campaigns.
- Developed storylines for broadcasts to engage listeners and increase audience numbers.
- Shared public service announcements, music information and upcoming events with audiences.
- Proofed news stories to catch and edit prior to on-air reading.
- Ran the camera from the jumbotron at Winona State Universities football games.
WAITSTAFF MANAGER
Jefferson Pub And Grill
Winona, MN
05.2018 - 01.2020
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
CUSTOMER SERVICE REPRESENTATIVE
Target
Lake Geneva, WI
11.2014 - 05.2018
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion.
- Informed customers about all the latest sales, marketing campaigns, fundraisers, coupons, and special offerings at the store.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
HIGH SCHOOL DIPLOMA -
Badger High School
Skills
Collaboration
Timeline
Lead Server
LEAD SERVER, TGI Friday's
01.2020 - Current
On-Air Radio Personality
Leighton Broadcasting
08.2018 - 01.2020
WAITSTAFF MANAGER
Jefferson Pub And Grill
05.2018 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
Target
11.2014 - 05.2018
HIGH SCHOOL DIPLOMA -
Badger High School