Hayley Bergum
Madison,WI
Summary
Dynamic General Manager with over 20 years of experience in the hospitality industry. Proven expertise in employee training, budget management, and customer service. Adept at fostering team collaboration and enhancing operational efficiency. Committed to maintaining health and safety compliance and improving customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
The Great Dane Pub & Brewing Co.
Madison, WI
01.2003 - Current
- Led employee training programs, ensuring adherence to company policies, and enhancing service standards.
- Fostered a collaborative work environment by guiding subordinate managers, and organizing team-building activities.
- Improved operational efficiency by coordinating inventory management, and implementing health and safety protocols.
- Enhanced customer satisfaction by resolving complaints, and organizing promotional events to increase engagement.
- Managed daily business operations, including budgeting, staffing, and payroll, to achieve financial goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Applied Science - Landscape Technology Design
Portland Community College
Portland, OR05-2002
Skills
- Employee training
- Inventory management
- Budget management
- Health and safety compliance
- Customer service
- Staff scheduling
- Team collaboration
- Effective communication
- Leadership development
- Calm under pressure
- Organizational skills
- Microsoft Word
- Multitasking
- Leadership
Affiliations
- Board Member - MG Sings Booster Club
Certification
- Servsafe Certified
- City of Madison Operator's License
Timeline
General Manager
The Great Dane Pub & Brewing Co.
01.2003 - Current
Associate of Applied Science - Landscape Technology Design
Portland Community College
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