Summary
Overview
Work History
Education
Skills
Timeline

Hayley Boston

West Palm Beach,FL

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with guest. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

10
10
years of professional experience

Work History

Waitress

Coopers Hawk
02.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Customer Representative

The Boston Law Firm
08.2015 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Waiting Staff Member

Chuy's Tex-Mex Restaurant
09.2013 - 07.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Associate of Science -

Texas State University, San Marcos, TX

High School Diploma -

Atascocita High School, Humble, TX
05.2013
  • Completed AP course in Mathematics
  • Extracurricular Activities: Track and Field
  • Elected Captain

Skills

  • Bill Computation
  • Service Prioritization
  • Wine and Liquor Service
  • High-Volume Dining
  • Servsafe Certified
  • Hors D' Oeuvres Service
  • Table Setting Arrangements

Timeline

Waitress - Coopers Hawk
02.2023 - Current
Customer Representative - The Boston Law Firm
08.2015 - Current
Waiting Staff Member - Chuy's Tex-Mex Restaurant
09.2013 - 07.2020
Texas State University - Associate of Science,
Atascocita High School - High School Diploma,

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Hayley Boston