Hayley Desiderio
Placerville,CA
Summary
Hardworking, professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Hotel Sutter
Sutter Creek, CA
11.2023 - Current
Customer Service
- Creating a pleasant and comfortable experience for customers.
- Maintaining knowledge of menu items and possible modifications to adhere to common dietary restrictions.
- Practicing active listening.
- Resolving customer complaints or concerns using conflict resolution.
- Use effective communication skills.
Handling Food And Beverage
- Maintaining a valid Food Handlers and California Department of Alcoholic Beverage Control certificates.
- Practicing Food Safety and preparation.
- Assisting in general restaurant maintenance and cleanliness.
Server
Main Street Tap House
Placerville, CA
06.2022 - 10.2023
- Customer Service
- Food Safety and Preparation
Host, Food Expeditor, Server
Uncle Bear's Grill & Tap
Queen Creek, AZ
06.2021 - 03.2022
- Customer Service
- Food Safety and Preparation
Vet Receptionist
Missouri Flat Veterinary Hospital
Placerville, CA
12.2020 - 03.2021
Customer Service
- Answering phones for appointment scheduling.
- Greeting patients and customers upon arrival.
- Handling currency.
- Keeping account of patient messages to relay to the doctor.
- Assisting coworkers and patients in BOH.
- Filling prescriptions.
- General cleaning and maintenance of the hospital.
- Filing customer charts.
Education
High School Diploma -
El Dorado High School
Placerville, CA05-2016
Skills
- Exceptional customer service
- POS operation (Toast & SilverWare)
- Strong Work Ethic
- Performance Improvement
- Positive and professional
- Food Running
- Daily specials memorization
- Food safety understanding
- Team member support
- Cash Handling
Timeline
Server
Hotel Sutter
11.2023 - Current
Server
Main Street Tap House
06.2022 - 10.2023
Host, Food Expeditor, Server
Uncle Bear's Grill & Tap
06.2021 - 03.2022
Vet Receptionist
Missouri Flat Veterinary Hospital
12.2020 - 03.2021
High School Diploma -
El Dorado High School
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