Hayley Guillen
Albuquerque,NM
Summary
Dynamic professional with expertise in customer service and operational efficiency. Proven ability to enhance workflow and train staff, contributing to increased guest satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
Albuquerque, NM
12.2025 - Current
- Assisted in daily operations to ensure smooth workflow and high customer satisfaction.
- Trained and mentored new staff on service protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Implemented scheduling adjustments to optimize team productivity during peak hours.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
Lead Trainer
Raising Cane's Restaurants
Albuquerque, NM
09.2024 - 03.2026
- Developed and implemented training programs to enhance employee skills and operational efficiency.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into restaurant operations.
- Conducted regular performance evaluations to identify areas for improvement and skill development.
- Collaborated with management to align training objectives with company goals and standards.
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NMSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Dunkin' Donuts
12.2025 - Current
Lead Trainer
Raising Cane's Restaurants
09.2024 - 03.2026
High School Diploma -
Volcano Vista High School