Hayley Halpin
Cerulean,KY
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and flexibility.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written
communicator with strong positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
PCC 4
Rotech Health Care
01.2021 - Current
- Takes a high volume of calls in a quick and efficient manner, with high quality customer service.
- Educates patients on DME and assists with troubleshooting in the event of equipment failure.
- Completes all assigned tasks thoroughly and efficiently.
- Always willing to work beyond scheduled hours to assist with coverage when needed.
- Uses good judgment in handling calls, especially with urgent matters, including dispatching an on-call
technician when necessary.
Team Lead 2
Rotech Healthcare
10.2021 - 12.2022
- Monitored team performance and provided feedback and coaching to ensure performance objectives were met
- Assisted with the recruitment and onboarding of new team members
- Attended regular team meetings to review progress and update goals
- Developed and implemented new processes to increase efficiency and productivity
- Expertly managed a team of more than 10 employees, assigning tasks, setting goals and providing guidance when needed
Assistant Manager
Wranglers Riding Stables
03.2018 - 03.2020
- Manage social media website to increase business.
- Handled all transactions for customers though out each day.
- Gave detailed instructions on safety and company protocol's prior to each trial ride.
- Booked all reservations and created schedules for all call ahead customers,
Education
Computer And Infomration Technology
West Kentucky Community And Technical College
Paducah, KY12.2025
High School Diploma -
Penn Foster Career School
Scranton, PA12.2018
Skills
Typing
Conflict Resolution
Time Management
Computer Skills
Customer Service
Written Communication
Dependable
Multitasking
Timeline
Team Lead 2
Rotech Healthcare
10.2021 - 12.2022
PCC 4
Rotech Health Care
01.2021 - Current
Assistant Manager
Wranglers Riding Stables
03.2018 - 03.2020
Computer And Infomration Technology
West Kentucky Community And Technical College
High School Diploma -
Penn Foster Career School
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