Hayley Hellams
Simpsonville,SC
Summary
Dedicated professional with a background in intake assessment and client support. Demonstrates critical thinking and empathic communication skills, contributing to improved client experiences and accurate case management.
Experienced with managing intake processes and client relations. Utilizes organizational and interpersonal skills to ensure seamless client onboarding. Knowledge of effective data management and client support strategies.
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Hellams Law
Greenville, SC
08.2025 - Current
- Conducted initial client assessments to gather case information and identify legal needs.
- Managed intake scheduling and coordinated appointments for clients with legal teams.
- Maintained accurate records in case management systems to ensure data integrity and compliance.
- Assisted clients with completing necessary documentation for legal proceedings and services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Aquatics Specialist
YMCA Of Greenville
Greenville, SC
10.2024 - 02.2025
- Monitored aquatic programs to ensure safety and adherence to regulations.
- Assisted in organizing swim lessons and recreational activities for diverse age groups.
- Provided support to lifeguards in maintaining a safe swimming environment.
- Engaged with members to promote aquatics programs and encourage participation.
- Conducted equipment maintenance checks to ensure operational readiness of facilities.
- Collaborated with team members to implement safety drills and emergency procedures.
- Facilitated communication between staff and patrons regarding pool schedules and events.
- Reduced accidents and injuries by enforcing strict adherence to pool rules and safety guidelines.
Lifeguard
YMCA Of Greenville
Greenville,SC
03.2021 - 09.2024
- Monitored pool area to ensure safety and compliance with health regulations.
- Provided immediate first aid and emergency response during incidents.
- Conducted regular safety drills, enhancing team readiness for emergencies.
- Collaborated with staff to maintain clean and organized facilities.
- Assessed pool conditions daily, ensuring optimal water quality for swimmers.
- Communicated effectively with patrons to promote safe swimming practices.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Car Hopper
Sonic
Greenwood,SC
08.2021 - 01.2022
- Delivered food and beverages accurately to customers' vehicles in a timely manner.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of drive-in area, ensuring optimal customer experience.
- Collaborated with team members to streamline order processes, enhancing overall service speed.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
Daycare Assistant
Holy Cross Academy
Simpsonville, SC
05.2020 - 09.2020
- Assisted in developing and implementing age-appropriate curriculum activities for children.
- Maintained a safe, clean, and stimulating environment for children's growth and development.
- Collaborated with lead teachers to assess student progress and adapt learning strategies accordingly.
- Facilitated communication between parents and staff regarding child behavior and developmental milestones.
- Monitored daily activities to ensure compliance with safety standards and developmental guidelines.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Lifeguard
Greenville Aquatic Center
Greenville, SC
11.2019 - 09.2020
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Education
Bachelor of Science - Criminology
Lander University
Greenwood, SC12-2024
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Records maintenance
- Case management
- Records management
- Client intake
- Empathic communication
- Appointment scheduling
Timeline
Intake Specialist
Hellams Law
08.2025 - Current
Aquatics Specialist
YMCA Of Greenville
10.2024 - 02.2025
Car Hopper
Sonic
08.2021 - 01.2022
Lifeguard
YMCA Of Greenville
03.2021 - 09.2024
Daycare Assistant
Holy Cross Academy
05.2020 - 09.2020
Lifeguard
Greenville Aquatic Center
11.2019 - 09.2020
Bachelor of Science - Criminology
Lander University