Hayley Hinson
Rock Hill,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Horizon Dental
06.2022 - 05.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Front of House Manager
Old Town Kitchen & Cocktails
12.2021 - 06.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Bartender Shift Manager
Hartlands Sports Bar
11.2019 - 10.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Bartender Shift Manager
Mellow Mushroom
01.2017 - 11.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Guest Services Supervisor
Planet Fitness
07.2015 - 11.2016
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
Education
Dental Assisting Certification - Dental Assisting
Dental Assisting Preparatory Academy
Charlotte02.2022
Skills
Telephone Etiquette
Office Organization
File Organization
Dental Radiography
Equipment Sterilization
Appointment Scheduling
Front Office Management
HIPAA Compliance Understanding
Team Collaboration
Cross-Training Capabilities
OSHA Regulations Knowledge
Patient Services
First Aid Training
Certification
- Certified Administrative Dental Assistant (CADA) - Dental Assisting National Board, Inc.
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Registered Dental Assistant (RDA) - NC/SC Dental Board.
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
Timeline
Dental Assistant
Horizon Dental
06.2022 - 05.2024
Front of House Manager
Old Town Kitchen & Cocktails
12.2021 - 06.2022
Bartender Shift Manager
Hartlands Sports Bar
11.2019 - 10.2021
Bartender Shift Manager
Mellow Mushroom
01.2017 - 11.2019
Guest Services Supervisor
Planet Fitness
07.2015 - 11.2016
Dental Assisting Certification - Dental Assisting
Dental Assisting Preparatory Academy
- Certified Administrative Dental Assistant (CADA) - Dental Assisting National Board, Inc.
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Registered Dental Assistant (RDA) - NC/SC Dental Board.
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
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