Hayley Kawana

• Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
• Conducted consultations to understand client's desired look.
• Increased sales revenue through effective product demonstrations and persuasive communication skills.
• Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
• Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
• Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
• Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
• Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Trained and supervised new employees to apply best practices in customer service and store operations.

● Produced sales and team productivity reports for analysis, forecasting

and improvement-related objectives.

● Identified and resolved issues regarding sales and business strategy.

● Developed targeted business plans to surpass sales and venture capital

funding goals.

● Applied a consultative sales approach and followed strategic

marketing initiatives to develop new business.

● Trained personnel in proven consultative sales approaches, as well as

sales and follow-up processes.

● Model the Exquisite gowns and apparel at various trade shows

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.

• Expanded customer base through targeted marketing strategies and attending industry events.
• Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
• Collaborated with manufacturers to ensure timely delivery of products and meet client expectations.
• Facilitated trade shows participation to increase brand visibility and generate leads.