Hayley Lau
Warren,MI
Summary
Dynamic and results-driven professional with extensive experience at Hungry Howies Proven expertise in customer service and team leadership, enhancing satisfaction and operational efficiency. Skilled in money handling and problem resolution, I successfully coached staff and improved cash accuracy, fostering a positive work environment and boosting team morale.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hungry Howies Pizza & Subs
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Team Member
Hungry Howies Pizza & Subs
12.2020 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Increased sales through effective product placements and persuasive communication skills.
Education
High School Diploma -
Lincoln Senior High School
22900 Federal Ave Warren Mi 05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Staff training and development
- Closing oversight
- Problem resolution
- Active listening
- Multitasking Abilities
- Organizational skills
- Decision-making
Timeline
Assistant Manager
Hungry Howies Pizza & Subs
02.2022 - Current
Team Member
Hungry Howies Pizza & Subs
12.2020 - Current
High School Diploma -
Lincoln Senior High School
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