Hayley Martin
Benbrook,TX
Summary
Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Monitoring Specialist
ExpandMD Office Systems
Pembrook Pines, FL
01.2024 - 07.2024
- Created detailed reports of all monitoring activities on a daily basis.
- Analyzed data collected from patient monitoring systems to detect potential issues before they become critical.
- Provided instruction to patients regarding proper use of monitoring equipment at home.
Registered Behavior Technician
ACES
Benbrook, TX
05.2025 - Current
- Identify High-Value Responsibility Gap
- Implemented behavioral interventions tailored to individual patient needs based on assessment data.
- Collaborated with BCBA and families to develop and review care plans, ensuring alignment with treatment goals.
- Recorded patient progress and reported findings to clinical supervisors for ongoing treatment adjustments.
- Conducted direct one-on-one sessions with patients to reinforce learning objectives and behavior modifications.
- Adhered to compliance standards related to patient confidentiality and ethical treatment practices (e.g., HIPAA).
- Engaged in continuous professional development through training workshops focused on evidence-based therapeutic techniques.
Account Executive
McClatchy
Sacramento, CA
06.2019 - 08.2023
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
Key Holder & Sales Lead
Bath & Body Works
Fort Worth, TX
06.2006 - 06.2019
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Inspected physical condition of store premises to identify any maintenance issues.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX05-2005
Skills
- Relationship Building
- Operating systems
- Remote Support
- Goal Setting
- Multitasking
- Problem-solving aptitude
- Scripting Languages
StrengthsFinder
- Achiever
- Input
- Learner
- Arranger
- Responsibility
Certification
CPR Certified
RBT Certified
Timeline
Registered Behavior Technician
ACES
05.2025 - Current
Remote Monitoring Specialist
ExpandMD Office Systems
01.2024 - 07.2024
Account Executive
McClatchy
06.2019 - 08.2023
Key Holder & Sales Lead
Bath & Body Works
06.2006 - 06.2019
High School Diploma -
Arlington Heights High School