Hayley Moore
Sherman,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
8
8
years of professional experience
Work History
Food Service Manager
Sherman ISD
08.2015 - 05.2022
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Team Leader Manager
Taco Cabana
11.2013 - 06.2015
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate Degree in Nursing - Nursing
Grayson College
Denison, TX05.2026
High School Diploma -
Sherman High School
Sherman, TX05.2015
Skills
- Portion Control
- Team Development
- Purchasing
- Production Records
- Customer Service
- Problem Solving
- Time Management
- Cash Handling
- Reliable and Responsible
Timeline
Food Service Manager
Sherman ISD
08.2015 - 05.2022
Team Leader Manager
Taco Cabana
11.2013 - 06.2015
Associate Degree in Nursing - Nursing
Grayson College
High School Diploma -
Sherman High School
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