HAYLEY REYNOLDS
BLOOMINGTON,United States
Summary
Results-oriented Certified Medical Coder with a solid foundation in patient services. Adept at streamlining appointment scheduling and insurance processes. Committed to maintaining high standards of data integrity and accuracy, actively contributing to team efficiency and patient care quality. Facilitated patient appointments through proactive scheduling and confirmation, ensuring smooth and timely visits. Managed patient financial transactions, resolving billing queries effectively, and expediting insurance claim resolution for prompt payments. Leveraged proficiency in Microsoft Word and Excel to successfully maintain and optimize doctor's schedules. Enthusiastic about learning the intricacies of the medical field inside and out. Constantly pursues opportunities to acquire new skills and contribute to the team's success. Strong administrative, relationship-building, and problem-solving abilities further enhance value as a medical coder.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patients Services Specialist/Medical Records
Gailey Eye Clinic
2010.03 - 2011.06
- Facilitated patient appointments through proactive scheduling and confirmation
- Ensured patient records' integrity via meticulous demographic data collection
- Managed patient financial transactions, resolving billing queries effectively
- Expedited insurance claim resolution, promoting prompt payments
- Leveraged Microsoft Word and Excel to maintain and optimize doctor's schedules.
Operations Associate/ General Office Assistant
Creative Financial Strategies
2008.06 - 2010.03
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Greets clients, directs all incoming calls, coordinates telephone system issues, reviews and distributes incoming & outgoing correspondence, orders & handles office supplies, assists management in coordinating producer & client events, assists with maintenance of marketing database, maintains & updates marketing library to ensure compliance, schedules & coordinates firm meetings, provides general administrative assistance as required by office management, process new business applications for all lines of business, tracks new business process & requirements, working with the producer to provide required information, process inforce illustration requests, assists management with recruiting activities to include telephone contacts, setting up and confirming candidate appointments, and advertising. Provide support to candidates in completing all necessary paperwork; complete due diligence, provide candidate with appropriate licensing & contracting information, maintain recruiting tracking system, track & process incoming deposits, technical support for office.
Education
Certified Coding Specialist -
Northeast Wisconsin Technical College
05.2024
Skills
- ICD-10 Coding
- CPT Coding
- HIPAA Compliance
- Medical Billing
- Health Information Management
- Medical Terminology
- Problem Solving
- Attention to Detail
- Time Management
- Workflow Management
- Customer Support
Volunteer Experience
I have served as the president of my children's school PTO for more than four years. In this capacity, I managed fundraising initiatives, organized events, and conducted evaluations, while also acting as a point of contact for new families and spearheading membership drives. Additionally, I led our monthly meetings and collaborated closely with the community throughout my tenure.
Certification
- Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA).
Timeline
Patients Services Specialist/Medical Records
Gailey Eye Clinic
2010.03 - 2011.06
Operations Associate/ General Office Assistant
Creative Financial Strategies
2008.06 - 2010.03
Certified Coding Specialist -
Northeast Wisconsin Technical College
- Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA).
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