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Account Manager II

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Associate Principal Engineer

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Results-driven Account Manager with experience managing client portfolios, daily operations, and system implementations. Strong background in client retention, enterprise-wide coordination, and business operations. Proficient in cross-functional business systems and software with a service-focused, growth-oriented mindset.


I'm a dedicated and adaptable professional with over 10 years of experience across account management, customer service, sales, and operations. Most recently, I managed a $12 million public sector portfolio at Verizon, helping government and enterprise clients find smart solutions to complex challenges. I'm passionate about building strong relationships, solving problems with data, insight, and making sure customers feel supported every step of the way. Whether I’m working with clients, mentoring teammates, or digging into account strategy, I bring a strong work ethic, a collaborative mindset, and a drive to deliver great results.

Multi talented professional with proven success in event managment, production management, marketing and client relationship development. Skilled in leading cross functional teams designing innovative promotional strategies and executing high impact live and digital experiences. Experienced in policy creation staff training and operational enhancements that drive team performance and elevate customer satisfaction. Adept at leveraging technology platforms including Salesforce Tableau and social media to optimize workflows and boost engagement. Known for strong communication critical thinking and the ability to manage multiple projects efficiently in fast paced environments.

A highly skilled Account Manager with a strong track record of driving sales, building long-lasting client relationships, and managing large, high-value accounts. Experienced in acquiring new clients and expanding business portfolios. Proficient in managing the full client lifecycle, from identifying prospects to closing deals and ensuring ongoing satisfaction. Adept in CRM systems and data analytics to drive revenue growth and deliver exceptional customer service.

Hayley Roberts

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Account Manager II

Sales Representative

Spanish Teacher

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Bachelor of Science - Spanish Education

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Account Manager II

Sales Representative

Spanish Teacher

Bachelor of Science - Spanish Education

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