Schuyler Brinks
Grand Rapids,MI
Summary
Results-driven Account Manager with experience managing client portfolios, daily operations, and system implementations. Strong background in client retention, enterprise-wide coordination, and business operations. Proficient in cross-functional business systems and software with a service-focused, growth-oriented mindset.
Overview
4
4
years of professional experience
Work History
Account Manager II
Universal Traffic Service
01.2024 - Current
- Serve as senior account manager for assigned client portfolio, overseeing daily operations and issue resolution
- Act as primary client contact, ensuring service quality, satisfaction, and retention
- Support implementation, testing, and optimization of company TMS platform
- Collaborate with internal teams to align client requirements with operational execution
- Drive continuous improvement of client workflows and system utilization
Event Coordinator
The Cultural Center at St. Nicholas
05.2022 - 04.2024
- Managed end-to-end event planning and execution for client-hosted events
- Worked directly with clients to define requirements, timelines, and logistics
- Coordinated vendors, staff, and on-site operations
- Resolved real-time issues to maintain high client satisfaction
Front End Coordinator / Sales Associate
Sierra Trading Post
09.2022 - 02.2024
- Developed proficiency across store operations with focus on front-end management
- Delivered high-quality customer service and problem resolution
- Supported training and coordination of front-end staff
Education
Bachelor of Business Administration (B.B.A.) - Business Management
Grand Valley State University
Skills
- Account Management
- Client Retention
- TMS / ERP / CRM / POS
- Process Improvement
- Cross-Functional Communication
- Problem Solving
- Leadership
- Client Relationship Building
- Teamwork and Collaboration
- Microsoft Suite
Accomplishments
- Business Development: Developed strong relationships with clients critical to the company's growth.
- Leadership: Directed a team of 8 operations specialists.
Timeline
Account Manager II
Universal Traffic Service
01.2024 - Current
Front End Coordinator / Sales Associate
Sierra Trading Post
09.2022 - 02.2024
Event Coordinator
The Cultural Center at St. Nicholas
05.2022 - 04.2024
Bachelor of Business Administration (B.B.A.) - Business Management
Grand Valley State University
LEADERSHIP
- President – Orthodox Christian Fellowship (OCF), GVSU
- Led campus organization, coordinating meetings, events, and mentorship initiatives
- Strengthened leadership, communication, and organizational skills