Hayley Roush
Summary
Patient Engagement Specialist experienced in coordinating patient care and developing programs that enhance patient satisfaction. Implemented strategies that improved patient engagement and health outcomes through effective relationship building and utilization of digital tools. Demonstrated strong direct support experience and adaptability to meet evolving healthcare needs.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Patient Engagement Specialist
Elligo Health Research
Austin
10.2025 - Current
- Enhanced patient engagement in clinical trials through effective communication strategies.
- Coordinated recruitment efforts to engage diverse patient populations across multiple studies.
- Developed educational materials to inform patients about trial processes.
- Trained staff on best practices for effective patient interactions and support.
- Collaborated with internal departments on patient engagement initiatives, including communications campaigns and product launches.
Part Time Server
Aubree’s Pizzeria and Grill
Grand Blanc
10.2024 - Current
- Responded to customer inquiries and resolved issues effectively to enhance experience.
- Handled cash and credit transactions accurately during busy shifts.
- Provided excellent customer service to ensure satisfaction.
Patient Engagement Associate
Elligo Health Research
Austin
09.2023 - 09.2025
- Maintained collaborative relationships with clinicians and leadership teams to develop programs enhancing patient engagement.
- Quickly assess and respond to the needs of patients and clinical research staff.
- Assessed and responded to needs of patients and clinical research staff in a timely manner.
- Built strong customer relationships through friendly and effective service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
Server/Bartender
Buffalo Wild Wings
Saginaw
09.2019 - 07.2024
- Serving and engaging with over 95 customers per shift on average.
- Worked in high-volume, high-capacity environment, consistently achieving alcohol upsells for 20 customers daily.
- Recognized as a top performer in the restaurant and mentioned by name in online reviews
- Maintaining OSHA standards and following ServeSafe protocols when serving alcohol.
Education
Bachelor of General Studies - Health Sciences
Saginaw Valley State University
Bay City, MI 09.2018 - 05.2024
Skills
- HIPAA compliance
- Patient communication
- Patient education
- Appointment scheduling
- Customer relationship management
- Data entry
- Problem solving
- Critical thinking
References
Cara Wood
Patient Engagement Assistant Director, Elligo
(512)525-3945
Carol Mills
Manager, Aubree’s
(989)482-3298
Timeline
Patient Engagement Specialist
Elligo Health Research
10.2025 - Current
Part Time Server
Aubree’s Pizzeria and Grill
10.2024 - Current
Patient Engagement Associate
Elligo Health Research
09.2023 - 09.2025
Server/Bartender
Buffalo Wild Wings
09.2019 - 07.2024
Bachelor of General Studies - Health Sciences
Saginaw Valley State University
09.2018 - 05.2024