Hayley Selman
Groveton ,TX
Summary
Compassionate Medical Assistant skilled in patient scheduling, clinical documentation, and HIPAA compliance. Committed to enhancing patient care and optimizing clinic operations.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Lufkin Endoscopy Center
Lufkin
09.2025 - Current
- Assisted in patient preparation for endoscopic procedures, ensuring comfort and understanding of processes.
- Collected and documented vital signs, maintaining accuracy for physician review.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Supported sterile environment by adhering to infection control protocols during procedures.
- Educated patients on pre-procedure instructions, enhancing patient readiness and satisfaction.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with patient scheduling and appointment management using electronic health record systems.
- Collected and verified patient information, ensuring accuracy for medical records and billing processes.
- Provided administrative support by managing phone inquiries and directing patients to appropriate staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Assistant
Tall Pines Family Clinic
Lufkin, TX
10.2024 - 09.2025
- Operated medical equipment, ensuring proper functionality and compliance with safety standards.
- Collaborated with healthcare team to streamline patient care processes and improve service delivery.
- Maintained inventory of medical supplies, ensuring availability for daily operations without interruption.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Receptionist
Lufkin Endoscopy
Lufkin Tx
01.2022 - 10.2024
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed insurance verifications and pre-authorization requests, ensuring compliance with company policies.
- Assisted patients by answering inquiries and providing information on procedures and services offered.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined data management.
- Coordinated communication between medical staff and patients to facilitate timely follow-up care.
- Implemented process improvements that reduced wait times and enhanced overall patient satisfaction.
- Oversaw daily office operations, ensuring adherence to safety protocols and regulatory standards.
Medical Assistant
US Dermatology
Nacogdoches, TX
07.2020 - 01.2022
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Medical
Angelina College
Lufkin, TX05-2020
High School Diploma -
Centerville High School
Groveton Tx 05-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
Timeline
Medical Assistant
Lufkin Endoscopy Center
09.2025 - Current
Medical Assistant
Tall Pines Family Clinic
10.2024 - 09.2025
Medical Receptionist
Lufkin Endoscopy
01.2022 - 10.2024
Medical Assistant
US Dermatology
07.2020 - 01.2022
Medical
Angelina College
High School Diploma -
Centerville High School