Hayley Shakofsky
Buckeye,AZ
Summary
Compassionate veterinary receptionist with background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, knowledge about animal care, and harboring a friendly and inviting environment for clients to feel welcomed in. Having contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Grand Paws Animal Clinic
Surprise, AZ
11.2023 - Current
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Educated clients on preventative medicine to enhance pet health and well-being.
- Fostered lasting client connections, enhancing client retention.
- Educated clients on veterinary services to increase clinic revenue.
Veterinary Receptionist
Blue Pearl Pet Hospital
Peoria, AZ
12.2021 - 12.2023
- Instructed trainees on proper use of office equipment and software applications.
- Assessed employee performance during trainings and provided feedback.
- Assisted with the preparation of financial statements in accordance with accounting principles.
- Performed basic duties, such as taking temperatures, pulse, respiration rate, blood pressure, and other vital signs.
- Guided clients through high-stress situations with empathy and professionalism.
Education
High School Diploma -
Verrado High School
Buckeye, AZ05-2021
Skills
- Client education
- Employee training
- Customer interaction
- Trained in Cornerstone, Ezyvet, and Intravet
- Animal handling
- Compassionate care
- Teamwork and collaboration
Timeline
Veterinary Receptionist
Grand Paws Animal Clinic
11.2023 - Current
Veterinary Receptionist
Blue Pearl Pet Hospital
12.2021 - 12.2023
High School Diploma -
Verrado High School
Similar Profiles
Ivy BurnsIvy Burns
Boarding Attendant at Animal Clinic Of Grand PrairieBoarding Attendant at Animal Clinic Of Grand Prairie
Hannah AlexanderHannah Alexander
Animal Care Technician at Thundering Paws Animal SanctuaryAnimal Care Technician at Thundering Paws Animal Sanctuary
Zoe ThomasZoe Thomas
Volenteer- Wildlife Care Assistant at PAWS Animal ShelterVolenteer- Wildlife Care Assistant at PAWS Animal Shelter
RIYADH DAUDRIYADH DAUD
Human Resources Director at Cubex LLCHuman Resources Director at Cubex LLC
Damien WillisDamien Willis
Detention Officer at Maricopa County SheriffDetention Officer at Maricopa County Sheriff