Haylie Gonzalez
Fort Morgan,CO
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Papa Murphys by adeptly handling payment transactions and resolving complaints. My expertise in cash handling and exceptional customer service skills led to surpassing service goals, fostering customer loyalty, and mentoring peers in product knowledge and issue resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Papa Murphys
09.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
No Degree - Radiologic Technology
Fort Morgan High School
Fort Morgan, CO05.2026
Skills
- Customer Service
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Product Knowledge
- Customer Focus
- Customer inquiries
- Payment Collection
- Merchandise Restocking
- Product Merchandising
- Product Recommendations
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Cooperative Attitude
- Active Listening
Timeline
Customer Service Cashier
Papa Murphys
09.2023 - Current
No Degree - Radiologic Technology
Fort Morgan High School
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