Haylie Nichols
Summary
Motivated psychology student with over three years of experience in high-pressure restaurant and customer service settings. Expertise in communication, multitasking, and team collaboration to enhance guest experiences. Proven capability in managing customer interactions, online orders, and maintaining organized dining areas.
Overview
4
4
years of professional experience
Work History
Host
Bella Luna Wood-fired Pizza
Harrisonburg
08.2025 - Current
- Greet and seat guests, fostering a welcoming and organized dining environment
- Managed waitlists and coordinated seating to optimize guest flow during busy hours
- Answer phone calls and process online and takeout orders accurately
- Provided customer support and communicated effectively with staff, ensuring seamless service
- Maintain professionalism and strong communication in a fast-paced restaurant environment
Team Member
Panera Bread
Roanoke
06.2022 - 01.2026
- Assisted customers in a fast-paced environment while maintaining professionalism and accuracy
- Processed transactions and addressed customer concerns to enhance satisfaction
- Performed multiple roles including cashier, food preparation, customer service, and dining support to meet operational needs
- Demonstrated adaptability and teamwork by learning and performing a variety of responsibilities
- Opened and closed the restaurant by preparing workstations, completing cleaning procedures, and ensuring operational readiness
- Ensured cleanliness and organization of dining room, contributing to a welcoming atmosphere
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA08-2026
Skills
- Customer service
- Effective communication
- Customer engagement
- Team collaboration
- Multitasking
- Adaptability
- Problem-solving
- Research methods
- Data analysis
Accomplishments
- JMU's President's List - GPA 3.9+ - Junior Fall
- JMU's Dean's List - GPA 3.7+ - Junior Spring through Senior Spring
Affiliations
- Kappa Alpha Theta - Member
- Participated in philanthropy and fundraising events supporting children in need through the organization’s partnership with the National CASA/GAL Association for Children
- Volunteered at fundraising events including a charity kickball tournament
- Contributed donations to food drives and community outreach initiatives
Volunteer Experience
Rescue Mission — Volunteer
- Served meals to individuals in need through community outreach programs
- Completed approximately 15 hours of volunteer service
Second Helpings Thrift Store — Volunteer
- Assisted with organizing and supporting daily operations of a nonprofit thrift store affiliated with the Rescue Mission
- Completed approximately 10 hours of volunteer service
Timeline
Host
Bella Luna Wood-fired Pizza
08.2025 - Current
Team Member
Panera Bread
06.2022 - 01.2026
Bachelor of Science - Psychology
James Madison University