Haylie Smith
Springfield ,IL
Summary
Dynamic and client-focused professional with a proven track record at Blue Cross Blue Shield of Illinois, excelling in high-stress situations and enhancing customer loyalty through exceptional service. Demonstrates strong multitasking and interpersonal skills, ensuring optimal customer experiences and efficient team collaboration. Expert in payment processing and maintaining cleanliness, contributing to significant improvements in service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Hooters
Springfield, IL
07.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Blue Cross Blue Shield of Illinois
Springfield IL
05.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender
Stadium Bar & Grill
Springfield IL
07.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Motorheads Bar & Grill
Springfield, IL
01.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Esthetician
European Wax Center
Springfield IL
07.2023 - 04.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Education
Esthetics Certification -
Reflections Academy of Beauty
Decatur, IL07.2023
GED - GED
Lawrence
Springfield IL02.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Payment processing
- Cash register operation
- Memory retention
- Attention to detail
- Time management
- Computer skills
- Flexible schedule
Timeline
Bartender
Motorheads Bar & Grill
01.2024 - 07.2024
Esthetician
European Wax Center
07.2023 - 04.2024
Bartender
Stadium Bar & Grill
07.2022 - 07.2023
Customer Service Representative
Blue Cross Blue Shield of Illinois
05.2022 - 01.2023
Server
Hooters
07.2020 - 03.2024
Esthetics Certification -
Reflections Academy of Beauty
GED - GED
Lawrence