Haylin Hernandez
Phoenix,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MVA
04.2024 - Current
- Assisting Veterans with inquiries on claims
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Education Advocate
MVA
Mesa, AZ
05.2023 - 11.2023
- Motivated education advocate on helping others reach their goals to attend school.
- Provided individualized instruction to help students reach their personal goals.
Caregiver
ComForCare
Scottsdale, AZ
11.2015 - 10.2019
- Compassionate and dedicated caregiver providing care for elderly patients with daily living tasks and personal care.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Consulted with client care team to continually update care plans.
Education
High school diploma -
Southwest Texas
Skills
- Excellent verbal communication
- Critical thinking
- Time management
- Problem-solving skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Active Listening
- Follow-up skills
- Customer Service
- CRM software proficiency
Certification
Driver's License
Timeline
Customer Service Representative
MVA
04.2024 - Current
Education Advocate
MVA
05.2023 - 11.2023
Caregiver
ComForCare
11.2015 - 10.2019
High school diploma -
Southwest Texas
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