Hattie Stephenson
Athens,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Red Dress Boutique
Athens, GA
11.2021 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Walgreens
Athens, GA
11.2020 - 07.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Housekeeping Room Attendant
Holiday Inn
Athens, GA
02.2019 - 04.2020
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
After School Teacher
Whit Davis Elementary
Athens, GA
08.2018 - 05.2019
- Organized enrichment activities for children to participate in after school hours.
- Provided assistance with homework assignments and other educational activities as needed.
Front Desk Receptionist
Great Clips Hair Salon
Athens, GA
08.2015 - 04.2018
- Welcomed customers with friendly greetings while managing check-in process, answered general questions, gathered nature of visit, scheduling appointments and managed incoming calls.
Education
Associate of Applied Science - Business Management
Athens Technical College
Athens, GA05.2018
High School Diploma -
Cedar Shoals High School
Athens, GA05.2015
Skills
- Time Management
- Word Processing
- Scheduling
- Excellent Verbal Communication
- Phone Communication Etiquette
- Organized and Resourceful
- Customer-Focused
- Active Listener
- Adept At Prioritizing, Scheduling and Multitasking
- Fast and Eager Learner
Timeline
Customer Service Representative
Red Dress Boutique
11.2021 - 07.2023
Cashier
Walgreens
11.2020 - 07.2021
Housekeeping Room Attendant
Holiday Inn
02.2019 - 04.2020
After School Teacher
Whit Davis Elementary
08.2018 - 05.2019
Front Desk Receptionist
Great Clips Hair Salon
08.2015 - 04.2018
Associate of Applied Science - Business Management
Athens Technical College
High School Diploma -
Cedar Shoals High School
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