Haytham Ghrawi
Van Nuys
Summary
Experienced professional with proven success in technology environments. Strong ability to build and lead teams that meet and exceed designated goals and expectations. Highly adept at developing and implementing integrated strategies that enhance brand awareness and improve revenues. Demonstrated skills in overseeing assignments from initial planning to completion while maintaining budgets and schedules.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Independent Computer Consultant / Owner
Self-Employed
09.2003 - Current
- Provided software support, and computer repair services for small businesses and individual clients. Delivered software upgrades, system migrations, and troubleshooting for Windows environments. Diagnosed and resolved hardware, OS, and application issues, improving system reliability and uptime. Planned and executed data backups, restorations, and security updates. Advised clients on hardware upgrades, software selection, and cost-effective IT solutions. Managed multiple client engagements simultaneously, meeting deadlines independently. Maintained long-term client relationships through responsive service and clear communication.
Inside Sales Account Manager
Actiontec Electronics
02.2003 - 09.2003
- Managed a strategic account of $40 million annual revenue at Actiontec, a Customer Premise Equipment (CPE) provider of DSL and dial up modems for America on Line (AOL) and Qwest. Penetrated 20 % market share of the ISPs and resellers. Specified the configuration of three new product lines. Developed RFPs and RFQs for potential customers. Monitored the open sales order report, on time shipment, and accounts payable.
Senior Program Manager
Solectron
05.2000 - 06.2001
- Acted as a liaison for Solectron’s World Manufacturing Services by establishing a new account of $20 million annually with Cisco, a PC Appliances and Cache Engines vendor. Developed assembly quotes for mass production. Tracked and assessed revenue forecasts monthly, quarterly, and yearly using Oracle Financial Analyst (OFA). Prepared and presented weekly P&L statements and asset status to upper management. Ensured all POs were received from customers on time. Managed a Customer Focus Team of eight technical staff and engineers. Organized the transition of products from New Product Introduction (NPI) to Sustaining. Successfully identified and reduced excess and obsolete inventory costs from $100K to $12K.
Sales Representative
Circuit City
05.1999 - 05.2000
- Acted as a Sales Rep for computer products (desk tops, laptops, printers, accessories, and video game DVD’s). Achieved best sales person and received an award accordingly. Sold after sales insurance policies which added to the bottom line profit of the store.
Quality Engineer
General Motors
01.1999 - 05.1999
- Maintained the functionality of all error proofing fiber optic sensors for the power train. Reduced scrap costs by 10% after mapping a new process to eliminate waste of small segment friction material.
Senior Manufacturing Engineer
WebSonic
12.1997 - 11.1998
- Initiated a Document Control System at WebSonic, an Internet Appliance vendor, to transfer R&D documents to contract manufacturers. Maintained BOMs, and components specifications. Qualified and released two platforms of Internet Appliances to Contract Manufacturers (CMs). Developed Manufacturing Process Instructions (MPIs) for Printed Circuit Board Assembly (PCBA), and system's assembly. Supervised technicians in trouble shooting board and system level failures. Documented procedures under ISO 9001 guidelines for inspection of incoming, in process, and out-of-the-box products.
Product Engineer
UNISIL
04.1997 - 12.1997
- Reduced the cycle time of customer specification review from 10 to 2 days at UNISIL, a Silicon Wafer Manufacturer. Formulated a team from all areas of manufacturing to gain new bids. Gathered weekly SPC data of the manufacturing of silicon wafers. Enforced six sigma quality control standards throughout the manufacturing floor. Audited clean room personnel utilizing the ADE machine.
Senior Quality Engineer
Chisholm
06.1996 - 04.1997
- Set up a Quality Management System utilizing ISO 9001 guidelines at Chisholm, a projector vendor. Prevented and controlled major defects in projectors at the customer base. Established Supplier Certification programs to qualify vendors based on program criteria. Introduced computer stations for data collection of production failures. Designed/Implemented a Company-wide Continuous Improvement Program including SPC. Monitored the manufacturing quality of PCBA and box build at US based Contract Manufacturers (CMs). Contributed to the development of two new products through R&D. Inspected IBM LCDs and video engines from Japan.
Quality Engineer
Dell Wyse
10.1992 - 06.1995
- Qualified 14 computer terminals at Wyse Technology for mass production resulting in $30 million annual revenue. Verified and validated the performance of H/W and S/W products during New Product Introduction (NPI). Performed Design for Manufacturability (DFM), Design for Testability (DFT), and Design Verification Testing (DVT). Verified field failures at Motorola’s site on a monthly basis. Monitored the manufacturing quality of a $500 million CM facility in Taiwan. Audited vendors in Thailand and Taiwan for ISO 9001 compliance. Analyzed failure trends and introduced long-term reliability improvements. Developed weekly reports of field failures and implemented corrective actions. Acted as the Management Representative of ISO 9001. Chaired and implemented the company’s Internal Audit.
Education
Bachelor's degree - Electrical and Electronics Engineering
The University of Texas at Arlington
Skills
- Team Building and Leadership
- Staff Training and Development
- Strategic Planning and Implementation
- Contract Negotiations and Management
- Program and Project Management
- Budget Development and Oversight
- Process Improvements
- Regulatory Compliance
- Account Management and Growth
- Microsoft Office/Project and BAAN ERP
Certification
- Leadership in multicultural environments at San Jose State University, California.
- Technical Program Management at Solectron University, California.
- Product Sales and Distribution at Circuit City stores, California.
- Internal Quality Auditor at Business Systems Architects, California.
- Internal Auditor at American Society for Quality Control, California.
- Treetop Challenges Ropes at Pro-Action Associates, California.
Timeline
Independent Computer Consultant / Owner
Self-Employed
09.2003 - Current
Inside Sales Account Manager
Actiontec Electronics
02.2003 - 09.2003
Senior Program Manager
Solectron
05.2000 - 06.2001
Sales Representative
Circuit City
05.1999 - 05.2000
Quality Engineer
General Motors
01.1999 - 05.1999
Senior Manufacturing Engineer
WebSonic
12.1997 - 11.1998
Product Engineer
UNISIL
04.1997 - 12.1997
Senior Quality Engineer
Chisholm
06.1996 - 04.1997
Quality Engineer
Dell Wyse
10.1992 - 06.1995
Bachelor's degree - Electrical and Electronics Engineering
The University of Texas at Arlington