Hazel Hayes
Lansing,US
Summary
Self-motivated property management professional with expertise in customer service and credit management. Successfully managed a diverse portfolio, achieving a 100% closing ratio, while fostering positive tenant relations and ensuring compliance with safety and maintenance standards. Looking to use my skills to advance into a administrative role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Management
Medallion Management
03.2021 - Current
- Assist in the management of a portfolio of residential and commercial properties.
- Handle resident inquiries and complaints, ensuring prompt resolution and maintaining positive resident relations, over the phone and in person.
- Prepare and process lease agreements, renewals, and terminations.
- Manage rent collection, deposits and financial records, ensuring accuracy and timeliness.
- Assist in budgeting and financial forecasting for property operations.
- Communicate effectively with potential new and current residents.
- Answered inquiries over the phone
- Assist applicants with application for apartments
- Process evaluate and review applications/running credit reports
- Maintain resident physical and digitals files.
- Implement property management software.
- Coordinated move-in and move-out procedures, including inspections and documentation.
- Manage accounts payable and receivable, ensuring timely payment processing.
- Perform a preliminary review and evaluation of compliance documents.
- Increased recertification's completion time by 60 days to stay in compliant with state regulations.
- Increased productivity by 80% by creating a new format of order.
- Increased closing ratio by 100% by improving communication with prospects
Senior Personal Financial Assistant
InTouch Credit Union
04.2019 - 03.2021
- Assisted clients in managing their personal finances, including budgeting, investments, and financial planning.
- Prepared and analyze financial reports, providing recommendations based on clients financial goals.
- Coordinated with financial advisors, accountants and other professionals to ensure comprehensive financial planning.
- Maintained accurate and updated financial records.
- Assisted in the preparation of financial documents.
- Provided financial education and advice to clients to improve their financial literacy and decision making.
Personal Banker
Fifth Third Bank
08.2016 - 03.2019
- Processed customer transactions, including deposits, withdrawals, and payments.
- Provided exceptional customer service by addressing client inquiries and resolving issues.
- Assisted in the promotion and sale of bank products and services.
- Ensured compliance with bank policies and procedures.
Education
Bachelor of Arts -
Community & Human Services
Lansing, MI, USArts -
Kellogg Community College
Battle Creek, MI, USSkills
- Customer support
- Supervising experience
- Microsoft Office
- Microsoft Excel
- Communication skills
- Management
- Attention to detail
- Data Entry
- Office equipment Operation
- Organizational skills
- Time management
- Customer service
- Accounting /sales
- Office experience
- Leadership
- Excellent Customer service & care
- Multitasking skills
- Relationship management
- Excellent communication & organization skills
Certification
- Certified Apartment Manager
- MLO
- NMLS
Personal Information
Willing To Relocate: Anywhere
Timeline
Property Management
Medallion Management
03.2021 - Current
Senior Personal Financial Assistant
InTouch Credit Union
04.2019 - 03.2021
Personal Banker
Fifth Third Bank
08.2016 - 03.2019
Bachelor of Arts -
Community & Human Services
Arts -
Kellogg Community College