Hazell Harris
Summary
Goal-oriented Manager with 25 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Record of integrity, dependability and exceptional operational skills. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
17
17
years of professional experience
Work History
Bakery Manager
Albertsons/Tom Thumb Grocery Store
DeSoto, TX
10.2018 - 12.2021
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
Cake Decorator
Publix/Sam's Club
Lawrenceville, GA
08.2012 - 05.2017
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
Customer Service Manager II
Bank Of America
Duluth, GA
10.1995 - 08.2004
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Business Administration And Management
Tennessee State University
Nashville, TN05.1990
Skills
- Special Requests
- Front of House Management
- Tool Preparation
- Employee Coaching and Motivation
- Positive and Constructive Feedback
- Work Prioritization
- Problem Anticipation and Resolution
Accomplishments
- Achieved bonuses by completing sales and inventory goals with accuracy and efficiency.
- President of a private scholarship fund.
- Top one percent of performers with every company.
Timeline
Bakery Manager
Albertsons/Tom Thumb Grocery Store
10.2018 - 12.2021
Cake Decorator
Publix/Sam's Club
08.2012 - 05.2017
Customer Service Manager II
Bank Of America
10.1995 - 08.2004
Bachelor of Science - Business Administration And Management
Tennessee State University