Microsoft Office
Hi, I’m
Heather Copeland
Bedford,IN
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Highly skilled and resolute professional with a strong background in project management, coordination, and customer service. Demonstrated success in effectively coordinating teams, managing vendor contracts, and maintaining inventory. Keen ability for problem-solving and data analysis. Exceptional communication skills and unwavering commitment to delivering high-quality work. Currently pursuing a B.S. in Business Administration with a focus on IT management.
Overview
17
years of professional experience
1
Certificate
6
years of post-secondary education
Work History
Extra Space Storage
Field Service Coordinator
08.2024 - Current
Job overview
- Led team of up to 6 service technicians in field activities.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.
- Facilitated communication between office personnel, subcontractors, and customers.
- Obtain vendor bids for routine maintenance and large projects
- Schedule and coordinate vendors on site
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Storage Express
Video Surveillance Specialist
12.2018 - 07.2024
Job overview
- Engage with camera system monitoring over 2000 cameras at 100+ properties across 5 states
- Assist customers with filing reports on thefts and other suspicious activities at properties
- Investigate past camera footage at properties to determine identities of individuals engaged in suspicious activity at properties
- Cooperate with local law enforcement in investigations related to suspicious activity at properties
- Participate in discussions regarding camera placements at properties
- Control costs of camera system using data analysis.
- Followed all company policies and procedures to deliver quality work.
Storage Express
Self Storage Specialist
04.2017 - 12.2018
Job overview
- Answer calls in high-volume contact center
- Confer with customers by telephone to provide information about storage spaces, set up customers with new spaces, cancel accounts, take payments or obtain details of customer issues
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation.
Troyer Foods
Customer Service Representative
03.2013 - 04.2017
Job overview
- Staff Will-Call desk taking and invoicing orders for customers and Direct Sales Representatives.
- Taking payments on accounts.
- Place orders for customers for delivery.
- Answer customer questions regarding inventory and pricing.
- Perform invoice changes.
- Assist with processing Transfer Truck for transfer of inventory between warehouses.
JC Penney
SALES ASSOCIATE
10.2007 - 04.2014
Job overview
- Assist customer with merchandise selection
- Placing and delivering catalog orders for customers
- Processing catalog shipment delivery
- Operate register to facilitate purchases, returns, exchanges and price adjustments
- Process credit applications and payments; assist customers with issues dealing with card
- Train fellow associates in catalog department procedures.
Southern Indiana Radiological Associates
FILE CLERK
10.2008 - 10.2011
Job overview
- Facilitate distribution of patient information and imaging to radiologists
- Assisted technologists in gathering information on patient medical backgrounds
- Handle confidential patient information in manner compliant to HIPPA regulations
- Processed requests for medical information by patients as well as other medical facilities
- Work as courier to deliver specimens to hospital lab, receive and return radiological films from local medical facilities, retrieve/return patient records jackets to off-site storage unit.
Education
Western Governor's UniversitySalt Lake City, UT
Bachelor of Science from Business Administration, IT Management
05.2023 - Current
University Overview
- Professional Development: Leadership
- Relevant Coursework: Project Management & Change Management
- Extra Space Storage Scholarship Recipient
- Awarded WGU Excellence Award
Bedford-North Lawrence High SchoolBedford, IN
High School Diploma
08.1998 - 05.2002
Skills
- Project coordination
- Problem-solving
- Team coordination
- Detail-oriented
- Time management
- Project management
- Schedule management
- Bid Pricing
- Logistics Management
- MS Office
- Decision-making
Certification
WGU Certificate: Information Technology Management
WGU Certificate: Strategic Thinking and Innovation
WGU Certificate: Leadership
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Project Management Institute
- Women in Technology - WGU
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementSoftware
PowerBI
Concur
Interests
Photography
Hiking
Timeline
Field Service Coordinator
Extra Space Storage
08.2024 - Current
Western Governor's University
Bachelor of Science from Business Administration, IT Management
05.2023 - Current
Video Surveillance Specialist
Storage Express
12.2018 - 07.2024
Self Storage Specialist
Storage Express
04.2017 - 12.2018
Customer Service Representative
Troyer Foods
03.2013 - 04.2017
FILE CLERK
Southern Indiana Radiological Associates
10.2008 - 10.2011
SALES ASSOCIATE
JC Penney
10.2007 - 04.2014
Bedford-North Lawrence High School
High School Diploma
08.1998 - 05.2002
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