Heath Brickman
Tampa
Summary
Dynamic customer service professional with a proven track record at The UPS Store, excelling in enhancing client satisfaction and managing inventory. Skilled in time management and POS systems, I effectively resolved inquiries and trained staff, fostering a collaborative environment that improved operational efficiency and customer experiences.
Overview
4
4
years of professional experience
Work History
Associate
The UPS Store 5509
06.2024 - Current
- Assisted customers with shipping, packing, and printing services to enhance overall satisfaction.
- Managed inventory levels and organized merchandise displays for optimal store functionality.
- Processed transactions accurately using POS systems to maintain financial integrity.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Resolved customer inquiries and concerns promptly to foster positive relationships.
Line Judge
RISE Flag Football
01.2022 - 02.2025
- Enforced game rules consistently to maintain fair play and sportsmanship.
- Evaluated player performance and made accurate calls to ensure compliance with regulations.
- Collaborated with officiating team to discuss strategy and improve decision-making processes.
- Assisted in training new officials on proper signaling techniques and game protocol adherence.
Front of House Server
Wright's Gourmet Deli
06.2023 - 06.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed customer orders efficiently, ensuring accuracy and timely delivery.
- Trained new staff on menu items, service protocols, and health standards.
- Collaborated with kitchen staff to enhance communication and streamline operations.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
Front of House Employee
Chick-fil-A
05.2022 - 07.2022
- Delivered exceptional customer service, enhancing guest experiences through attentive and friendly interactions.
- Managed front desk operations, coordinating check-ins and check-outs efficiently to minimize wait times.
- Utilized point-of-sale systems for accurate transaction processing, ensuring seamless financial exchanges with customers.
- Trained new staff on operational protocols and customer engagement techniques to maintain service standards.
Education
High School Diploma -
H.B. Plant High School
Tampa, FLSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Associate
The UPS Store 5509
06.2024 - Current
Front of House Server
Wright's Gourmet Deli
06.2023 - 06.2024
Front of House Employee
Chick-fil-A
05.2022 - 07.2022
Line Judge
RISE Flag Football
01.2022 - 02.2025
High School Diploma -
H.B. Plant High School