Summary
Overview
Work History
Education
Skills
Timeline
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Heath Lavin

Santa Rosa Beach,FL

Summary

Proven leader and adept problem-solver with a track record of enhancing sales and customer satisfaction. Expert in customer service and relationship building, demonstrated through strategic promotions and team collaboration, resulting in significant sales growth. Skilled in time management and adept at adapting to market changes to drive profitability. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

18
18
years of professional experience

Work History

Sales Associate

CJG Distributing LLC
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Charter Fishing Captain

Inshore Expeditions Fishing Charters
03.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

General Manager/Owner

C'est La Vie Salon
12.2010 - 04.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Retail Store Owner

DBL Up Enterprises
04.2007 - 08.2010
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
  • Achieved growth in total sales year-over-year due to strategic planning and data-driven decision-making practices.
  • Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.

Education

Bachelor of Science - Business Administration

Louisiana State University And A&M College
Baton Rouge, LA
05.2004

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Relationship Building

Timeline

Sales Associate

CJG Distributing LLC
10.2023 - Current

Charter Fishing Captain

Inshore Expeditions Fishing Charters
03.2014 - Current

General Manager/Owner

C'est La Vie Salon
12.2010 - 04.2021

Retail Store Owner

DBL Up Enterprises
04.2007 - 08.2010

Bachelor of Science - Business Administration

Louisiana State University And A&M College

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Heath Lavin