Heath Mankey
Huntsville
Summary
Dynamic B2B sales professional with a proven track record in leading high-performing teams. Specializes in optimizing shipping operations and enhancing customer relationships, resulting in significant revenue growth and operational efficiency. Committed to fostering collaboration and driving mutual success.
Overview
24
24
years of professional experience
Work History
Shipping Department Supervisor
State Beauty Supply/ Salon Centric Franchise
Huntsville
04.2020 - Current
- Built and scaled shipping department into high-performing operation generating approximately $6 million in annual sales.
- Led team of 16 employees, including warehouse personnel and delivery drivers, to streamline shipping operations.
- Oversaw end-to-end order fulfillment processes, ensuring efficient order receipt, picking, packing, invoicing, and delivery preparation.
- Supervised weekly processing of 600 orders, achieving $80,000–$90,000 in sales.
- Implemented operational improvements and staffing adjustments, resulting in enhanced growth and efficiency.
- Developed team members through coaching and cross-training, successfully mentoring several into leadership roles.
- Maintained hands-on leadership approach, providing support across all department functions as necessary.
Education & Event Coordinator
State Beauty Supply
Huntsville
01.2018 - Current
- Planned, organized, and executed professional education programs for salon professionals.
- Developed educational experiences tailored to customer needs and current industry trends.
- Coordinated with educators, artists, and brand representatives to ensure successful events by aligning objectives and expectations.
- Managed logistics for events, overseeing venue selection, vendor coordination, setup, catering, and attendee experience to create seamless experiences.
- Executed events ranging from intimate classes of 15 attendees to large showcases exceeding 100 participants.
- Collaborated with brands and educators to develop and deliver high-quality training opportunities that meet industry standards.
Sales Team Manager / Outside Sales Manager
State Beauty Supply
Huntsville
04.2016 - Current
- Developed outside sales consultants to improve performance and increase customer retention.
- Recruited, hired, onboarded, and trained new sales consultants to strengthen team capabilities.
- Conducted performance evaluations, goal-setting sessions, and coaching to drive sales consultant development.
- Conducted bi-weekly meetings to align on sales strategies, product initiatives, and performance improvements.
- Analyzed sales metrics and implemented growth strategies focusing on promotions and retail initiatives.
- Designed and adjusted sales territories and routes based on market conditions and business growth.
- Performed field ride-alongs to reinforce customer relationships and support sales representatives.
- Cultivated customer-focused culture to strengthen loyalty and retention for sustainable business growth.
Distributor Sales Consultant
State Beauty Supply
Huntsville
07.2010 - 03.2016
- Consistently exceeded sales goals, doubling territory sales volume within three to four years through strategic account development.
- Serviced sales territory of 15 customer accounts across four weekly routes, ensuring consistent engagement and support.
- Maintained strong customer relationships and managed account collections to enhance receivable performance.
- Consulted salon owners on strategies for business growth, including promotions and service enhancements.
- Trained clients on pre-booking systems and best practices to improve revenue.
- Presented new products and promotional programs to drive brand engagement.
- Delivered ongoing product education and expertise to salon professionals, facilitating improved product knowledge and customer service.
Delivery Driver
Papa John's Pizza
Huntsville
04.2009 - 07.2010
- Delivered customer orders promptly and courteously, ensuring positive customer experiences.
- Managed opening and closing operations for shifts, ensuring smooth workflow and readiness for service.
- Ensured customer satisfaction by delivering pizzas quickly and efficiently. promptly to ensure customer satisfaction and loyalty.
- Maintained accurate order records using handheld devices for efficiency.
- Communicated with customers to confirm delivery details and address concerns.
Stock & Sales Associate
Pottery Barn
Huntsville
04.2009 - 07.2009
- Unloaded shipments from daily truck to ensure timely stock availability.
- Processed shipments during peak hours to maintain workflow efficiency.
- Performed store duties including gift wrapping and customer deliveries to enhance customer satisfaction.
Delivery Driver/Asst. Manager
Fox's Pizza Den
Morgantown
01.2003 - 03.2009
- Ensured timely delivery of food orders to enhance customer satisfaction.
- Trained new employees on restaurant operations and customer service standards.
- Handled phone inquiries and processed food orders.
Colorguard Instructor
West Virginia University, Marching Band
Morgantown
04.2003 - 01.2009
- Choreographed and designed 15-18 routines, enhancing overall performance quality for the season.
- Managed daily operations for a group of approximately 30 members, fostering teamwork and cohesion.
- Designed and selected equipment and uniforms, ensuring alignment with performance themes and enhancing visual impact.
Front Desk Agent
Clarion Hotel Morgan
Morgantown
10.2007 - 03.2008
- Answered and routed multiple phone calls with professional, friendly, phone etiquette.
- Managed front desk operations, including making reservations, checking guests in and out, handling cash, and delivering friendly customer service.
- Greeted and welcomed guests at the front desk of Clarion Hotel Morgan.
- Managed check-in and check-out procedures efficiently for all guests.
- Responded to guest inquiries, resolving issues with professionalism and courtesy.
Sales Leader
Bath & Body Works
Henderson
02.2007 - 05.2007
- Assisted customers with their purchases.
- Analyzed business trends and drove daily sales efforts.
- Encouraged team collaboration to enhance productivity.
- Handled opening and closing duties, including bank deposit preparation.
Sales Associate
Bath & Body Works
Morgantown
11.2002 - 05.2005
- Guided customers in selecting products to enhance shopping experience.
- Managed cashwrap desk while restocking products during peak hours.
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained product displays and ensured store cleanliness and organization.
- Processed transactions efficiently using point-of-sale systems.
Education
BA - Music- Vocal Performance
West Virginia University
Morgantown, WV, USASkills
- Route planning and optimization
- Customer service excellence
- Time management strategies
- Excel proficiency
- Microsoft Office applications
- Sales leadership
- Team management
- Territory development
- Business consulting expertise
- Event planning and coordination
- Staff training and development
- Recruitment and hiring
- Inventory and fulfillment operations
- Performance coaching techniques
- Retail sales growth strategies
- Logistics and distribution management
- Customer relationship management
- Sales training techniques
- Performance evaluation methods
Timeline
Shipping Department Supervisor
State Beauty Supply/ Salon Centric Franchise
04.2020 - Current
Education & Event Coordinator
State Beauty Supply
01.2018 - Current
Sales Team Manager / Outside Sales Manager
State Beauty Supply
04.2016 - Current
Distributor Sales Consultant
State Beauty Supply
07.2010 - 03.2016
Delivery Driver
Papa John's Pizza
04.2009 - 07.2010
Stock & Sales Associate
Pottery Barn
04.2009 - 07.2009
Front Desk Agent
Clarion Hotel Morgan
10.2007 - 03.2008
Sales Leader
Bath & Body Works
02.2007 - 05.2007
Colorguard Instructor
West Virginia University, Marching Band
04.2003 - 01.2009
Delivery Driver/Asst. Manager
Fox's Pizza Den
01.2003 - 03.2009
Sales Associate
Bath & Body Works
11.2002 - 05.2005
BA - Music- Vocal Performance
West Virginia University