Heath Primm
Jonesboro,AR
Summary
Dedicated leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Franchise Owner
H&R Block
01.1995 - 10.2021
- Coordinated daily operations and staff of thirty-five across six franchise locations - including daily deposits, staff scheduling supply orders and opening/closing procedures
- Optimized tax filing operations by implementing software updates and a technology plan to ensure offices were following Company guidelines
- Provided Human Resources support through hiring, developing and managing a team of full-time and seasonal professionals, including the supervision of six office managers
- Ensured compliance of bank lending regulations including Gramm-Leach-Bliley Act, Patriot Act and Truth in Lending Act
- Collaborated with corporate leaders to develop a marketing plan that serves our clients and budget, while adhering to the guidelines set forth by the corporate office.
- Build long term relationships with clients in an effort to achieve the highest level of client satisfaction
- Prepared, reviewed and analyzed financial reports to plan for proper monetary and human resource capital for a seasonal business
- Oversaw the compliance of IRS regulations pertaining to tax preparation and record retention
- Property manager for the six properties occupied by the business which included lease negotiations, continual maintenance, construction and office updates, and overall physical property needs
Client Relations Specialist
ARCOT Industries MFG
08.2019 - 12.2019
- Visited cotton gins to establish relationships with current and prospective customers
- Evaluated customer equipment needs, delivered equipment and made service calls to further strengthen customer relationships
- Assisted fabrication and maintenance crews to assure timely delivery and installation
- Worked directly with owners to develop a plan of expanding the business, including assisting with property searches and assessing said properties
Agricultural Commodity Grader
USDA-FGIS
03.1995 - 10.2005
- Traveled throughout Northeast Arkansas sampling, processing and grading rice according to the standard operating procedures set forth by the United States Department of Agriculture.
Education
Bachelor's degree - Agribusiness
Arkansas State University
Jonesboro, AR05.1998
Skills
- Strategic Planning
- Business Development
- Profit & Loss
- Negotiation
- Budgeting
- Tax Experience
- Procurement Management
- Property Management
Timeline
Client Relations Specialist
ARCOT Industries MFG
08.2019 - 12.2019
Agricultural Commodity Grader
USDA-FGIS
03.1995 - 10.2005
Franchise Owner
H&R Block
01.1995 - 10.2021
Bachelor's degree - Agribusiness
Arkansas State University
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