HEATH ANDREW MELVIN
Cape Coral,USA
Summary
Experienced Producer for Sinclair Broadcasting Group specializing in Ring of Honor Wrestling Programming and TV Production. Proficient in project management, creative direction, and team leadership within the media production realm. Utilizes exceptional organizational and communication skills to streamline production workflows, consistently delivering innovative and engaging content through collaborative efforts. With over two decades at Delta Airlines, excelled in roles such as International Flight Attendant, Flight Attendant Recruiter, and Flight Service Manager. Proficient in emergency situations management and fostering team collaboration, leveraging training expertise and multilingual abilities to enhance onboard safety standards while embodying professionalism and providing superior customer service.
Overview
27
27
years of professional experience
Work History
International Flight Attendant
Delta Airlines
10.1998 - Current
- Provided onboard safety briefings and emergency instructions in accordance with airline protocols.
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Ensured compliance with all applicable Federal Aviation Administration regulations during the flight.
- Greeted passengers in a professional and courteous manner, demonstrating excellent customer service skills.
- Maintained records of duty time activities according to FAA regulations.
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
Flight Attendant Recruiter
Delta Airlines
01.2003 - 03.2017
- Filled key vacancies with qualified candidates.
- Met with candidates to discuss job opportunities and answer questions about company culture and benefits packages.
- Participated in phone and in-person interviews to determine final candidates for consideration.
- Developed and maintained relationships with key hiring managers to ensure successful recruiting processes.
- Utilized applicant tracking systems to store and track candidate information.
- Administrative skills
Producer
Sinclair Broadcast Group
01.2009 - 03.2015
- Presented production ideas and determined creative scenarios for production and delivery.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Developed schedules for production, editing, and duplication for timely delivery.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Managed budgets and allocated resources effectively, ensuring projects were completed on time and within budget constraints.
- Directed work of lighting and sound crews to coordinate efficient production operations.
Flight Service Manager
Northwest Airlines/Delta Airlines
03.2008 - 02.2011
- Created and managed budgets for the Flight Service Department.
- Collaborated with airlines personnel on operational issues pertaining to flights services.
- Monitored performance metrics to identify areas for improvement in customer service delivery.
- Assessed training needs of employees and organized appropriate training sessions accordingly.
- Trained, coached and mentored new staff on customer service procedures.
- Resolved customer complaints in a timely manner to maintain high level of satisfaction.
- Prepared reports on financial performance of the Flight Services department on a monthly basis.
Education
Radio TV Mass Communications
Texas Tech University
Lubbock, TX05.1999
Skills
- Speak Portuguese
- Training and coaching
- Emergency situations management
- Administrative tasks
- Team collaboration
- Computer program knowledge
LANGUAGES
Portuguese Fluent
Timeline
Producer
Sinclair Broadcast Group
01.2009 - 03.2015
Flight Service Manager
Northwest Airlines/Delta Airlines
03.2008 - 02.2011
Flight Attendant Recruiter
Delta Airlines
01.2003 - 03.2017
International Flight Attendant
Delta Airlines
10.1998 - Current
Radio TV Mass Communications
Texas Tech University
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