Heather Abella
Grandville,MI
Summary
Leadership skills and team coordination, with passion for learning and developing in a supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with the bility to grasp new concepts and procedures. Ready to use and further develop communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Supervisor
UPS
Grand Rapids, MI
06.2024 - 01.2026
- Supervised daily operations to ensure timely package delivery and adherence to safety protocols.
- Trained new employees on operational procedures and best practices for efficiency and accuracy.
- Monitored workflow processes, identifying areas for improvement in productivity and service quality.
- Coordinated team schedules to optimize resource allocation and maintain service levels during peak periods.
- Conducted performance evaluations, providing constructive feedback to enhance team member development.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Replenishment Team Member
Michaels Arts and Crafts
Grandville, MI
10.2022 - 04.2024
- Collaborated with team members to streamline restocking procedures.
- Utilized inventory management software to track stock movements accurately.
- Implemented best practices for maintaining a clean and organized storage area.
- Put away received merchandise in designated location.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Performed section resets to match new planograms.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designate
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Created seasonal displays to showcase new and promotional merchandise.
- Added price tags, adjusted signage, and built cardboard kits.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Marked stock with identification tags and labels to outline information such as storage locations.
Education
High School Diploma -
West Michigan Academy For Hospitality Sciences
Grand Rapids, MI05-2003
Skills
- Staff management
- Goal oriented
- Training and mentoring
- Customer service
- Attention to detail
- Organizational skills
- Continuous improvement
- Problem-solving abilitie
Timeline
Supervisor
UPS
06.2024 - 01.2026
Replenishment Team Member
Michaels Arts and Crafts
10.2022 - 04.2024
High School Diploma -
West Michigan Academy For Hospitality Sciences