Heather Abshire
Sacramento,CA
Summary
Adept at enhancing customer experiences and team efficiency, my tenure at Mikos Steaks And Spirits honed my food safety practices and staff supervision skills. Demonstrated ability to maintain high service standards, achieving significant improvements in service delivery and customer satisfaction. Proven reliability and leadership qualities underscore my professional journey.
Overview
8
8
years of professional experience
Work History
Food Expeditor
Mikos Steaks And Spirits
Jena, LA
02.2018 - 04.2019
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
Server
La Cabana Mexican Restaurant
Jena, LA
01.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Chip Runner
Stones Gambling Hall
Citrus Heights, CA
05.2016 - 08.2017
- Strengthened team efficiency through effective communication with dealers, managers, and other casino staff members.
- Contributed to a clean gaming environment by keeping the poker area free of clutter, such as discarded cards or abandoned chips.
- Supported dealer productivity by promptly supplying chips when needed during peak hours.
Front End Cashier
Safeway
Portland, OR
03.2015 - 02.2016
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Front End Cashier
Rue 21
Citrus Heights, CA
02.2014 - 01.2015
Front End Cashier
Claire's
Citrus Heights, CA
02.2014 - 01.2015
Office Assistant
Keane Thummel Trucking
New Market, IA
01.2013 - 11.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Assistant Manager
First String Sporting Goods
Clarinda, IA
02.2011 - 12.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor's Degree in Progress - Psychology
California State University
Sacramento, CA05.2025
Associate of Arts - General
American River College
Sacramento, CA05.2022
Skills
- Professional Appearance
- Hospitality service expertise
- Food Running
- Food safety practices
- Money Handling
- Reliability and punctuality
- Cash Management
- Crisis Counseling
- Staff Supervision
- Customer rapport
- Customer Service
- Team Leadership
Timeline
Food Expeditor
Mikos Steaks And Spirits
02.2018 - 04.2019
Server
La Cabana Mexican Restaurant
01.2018 - 02.2019
Chip Runner
Stones Gambling Hall
05.2016 - 08.2017
Front End Cashier
Safeway
03.2015 - 02.2016
Front End Cashier
Rue 21
02.2014 - 01.2015
Front End Cashier
Claire's
02.2014 - 01.2015
Office Assistant
Keane Thummel Trucking
01.2013 - 11.2013
Assistant Manager
First String Sporting Goods
02.2011 - 12.2012
Bachelor's Degree in Progress - Psychology
California State University
Associate of Arts - General
American River College