Heather Adamsen
New Braunfels,TX
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Gruene Mansion Inn
08.2021 - 06.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Hotel Front Desk Agent
Fairfield Inn & Suites by Marriott
11.2020 - 05.2021
- Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits
- Assisted guests by addressing special requests for specific accommodations and presenting alternative options when requests cannot be met
- R
Waitress
29 Palms Inn
12.2016 - 03.2020
- Worked in a fast-paced environment, handled multiple priorities, and learned new procedures
- Worked with staff of other departments during special events and functions
- Followed safe food handling and sanitation standards
- Managed billing and payments with POS system and accurate order input
- Supported team consistently, helping with the hostess, food delivery, and bussing needs.
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06.2016
Skills
- Menu Memorization and Presentation
- Opening and Closing Procedures
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Guest Satisfaction
- Table Monitoring and Turnover
Timeline
Front Desk Agent
Gruene Mansion Inn
08.2021 - 06.2022
Hotel Front Desk Agent
Fairfield Inn & Suites by Marriott
11.2020 - 05.2021
Waitress
29 Palms Inn
12.2016 - 03.2020
High School Diploma -
Twentynine Palms High School
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