Sophia Cobos
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Omni Frisco at The Star
Frisco, TX
07.2026 - Current
- Greeting guests kindly and providing professional customer service at the reception area.
- Coordinating room assignments and managing special requests, ensuring guest satisfaction during their stay.
- Maintaining up-to-date knowledge of local attractions, events, and hotel services to assist guests effectively.
- Operating a multi-line phone system for incoming and outgoing hotel calls.
Dining Room Assistant
Omni Frisco at The Star
Frisco, TX
03.2026 - 07.2026
- Set up and cleared tables efficiently during peak hours, contributing to smooth service flow.
- Maintained cleanliness and organization of dining areas, enhancing guest experience throughout service shifts.
- Assisted waitstaff by refilling drinks and clearing tables efficiently.
- Assisted in setting up and clearing tables efficiently during peak hours.
- Supported waitstaff by promptly refilling drinks and clearing tables, ensuring timely service.
Server/Hostess
Normas Cafe
Frisco, TX
05.2021 - 03.2026
- Arranged and prepared tables to create inviting atmosphere, enhancing guest experiences and encouraging repeat business.
- Executed opening, closing, and shift-change duties to ensure smooth operations and maintain service quality.
- Resolved guest and employee complaints promptly, maintaining high customer satisfaction standards.
- Greeted guests and addressed inquiries regarding hours, seating, and menu options.
- Utilized slow periods to restock supplies for optimal service readiness.
Education
College of Merchandising, Hospitality, And Tourism
University of North Texas
Denton, TX05-2028
Skills
- Hospitality expertise
- Food safety certification
- TABC certification
- Menu memorization
- Local attraction knowledge
- High-volume service
- TABC certification
- Time management
- Problem resolution
Timeline
Front Desk Agent
Omni Frisco at The Star
07.2026 - Current
Dining Room Assistant
Omni Frisco at The Star
03.2026 - 07.2026
Server/Hostess
Normas Cafe
05.2021 - 03.2026
College of Merchandising, Hospitality, And Tourism
University of North Texas