Heather A. Hamilton
Monroe
Summary
Track record of succeeding in sales in multiple markets. Professional writer and speaker who engages audiences with both written and spoken words. Soft skilled professional who produces results beyond expectations of stakeholders. Builder of high performing teams, leading with EQ and strategy. Self-motivated. Trustworthy. High Energy.
Overview
23
23
years of professional experience
Work History
Vice President of Sales
Active Waste Solutions
Monroe
09.2019 - 09.2025
- Lead and scale sales initiatives with an emphasis on building long term value into client relationships.
- Utilize critical thinking, empathy, focused listening, to connect and engage with customers, solve their issues, and drive results.
- Build intuitive systems and replicable processes rooted in efficiency that support sales strategy.
- Write professional purposeful content.
- Speak professionally in public, representing the company, its mission and values.
- Communicate and collaborate with senior leadership.
- Influence strategic decisions with regards to sales methodology, customer engagement, and team development.
- Own accountability: KPI’s, daily, weekly, and monthly reporting, cross functional execution for sales performance, revenue growth and retention.
- Comply with all laws and regulations, ordinances, company policies.
- Ensure quality, performance metrics, and delivery are met across all sales and client initiatives.
- Improve brand awareness.
- During my 6-year tenure as Vice President of Sales for Active Waste Solutions their residential subscription base grew from 1 acquisition prior to my tenure with 8,500 residential customers to the current 150,000 residential customers: a blend of exclusive HOA contracts, subscription, and municipal customers. All organic growth.
- New business with both developers and contractors tripled.
- HOA exclusive contracts quadrupled.
- Property management contracts tripled.
- Municipal contracts grew by 200%.
- Construction and Demolition contracts (temporary business) increased YOY an average of 38%.
- Broker relationships increased 200%.
- Commercial contracts increased from 98 to 5257.
- Territories serviced grew from 2 in North Carolina and 2 in South Carolina to 11 in North Carolina and 8 in South Carolina.
- Staff grew from 18 in 2019 to 120 in 2025.
- Gross annual revenue grew from 8.3 million in 2019 to current 62 million.
Sales Director
Britton Industries
Morrisville
01.2019 - 09.2019
Territory Manager
Republic Services
Asheville
07.2017 - 01.2019
- Gained and retained revenue and customers in assigned territory in the greater Asheville area.
- Ranked among the Top 40 sales reps in the Southeast for tenure.
- Achieved the highest score in the market area on the sales certification program.
- Helped coach sales team daily and lead sales meetings.
Marketing and Sales Consultant
Servpro
Great Neck
05.2016 - 05.2017
Sales Consultant
Pinnacle Environmental
Carlstadt
06.2015 - 05.2016
Commercial Sales and Municipal Consultant
Allied Barton
NY
01.2014 - 05.2015
Sales Consultant
Green Solutions
Massapequa
01.2013 - 01.2014
Municipal Sales Manager
Interstate Waste Services
Ramsey
11.2010 - 01.2012
- Developed templates, processes, and strategies to increase municipal accounts.
- Qualified the company as a vendor on multiple platforms.
- Created files of permits, certifications, customer recommendations, resumes, recommendations.
- Increased volume of pre-qualified RFP’s, bids company responded to efficiently.
- Created proposals. Presented proposals.
- Developed relationships with officials and staff in various municipalities in service area and growth areas.
- Gained multiple municipal accounts.
- Represented company at all civic and community functions, tradeshows.
- Reported to CEO, CFO, and stakeholders.
- A member of the company’s M&A team, actively participated in vetting opportunities.
Founder of Clinical and Holistic Healthcare company
Self-employed
Bayport
10.2009 - 01.2012
Market Area Sales Manager
Interstate Waste Services
Jersey City
11.2009 - 01.2010
- Hired, managed, and coached sales team of 11, consisting of 7 outside sales reps, 2 inside sales reps, 2 sales administrators, covering central New Jersey, South New Jersey, and parts of New York.
- Implemented use of new CRM tool.
- Held weekly training sessions on consultative selling, negotiating, and customer experience.
- Worked with leadership to develop pricing strategies.
- Worked with leadership on potential mergers and acquisitions.
- Assisted with social media and all marketing efforts.
- Retained 87% of accounts in jeopardy when I was hired.
- Grew gross revenue 5% year over year and improved the quality of revenue by training the representatives to sell value.
Residential Sales & Municipal Marketing Manager
Waste Management
Atlanta
04.2006 - 12.2008
Market Area Sales Manager
Onyx Waste Services
Apopka
10.2002 - 10.2005
- Highlights: Member of the Elite Circle of Excellence for WM.
- Top 10 sales reps in the Southeast for Republic Services.
- Served on the Board of Directors of WM’s women’s professional network.
- Served on the Board of Directors for “Dress for Success Atlanta”.
Education
B.A. - Creative Writing
University of North Carolina
Graduate of Waste Management’s management training program -
Certified in Professional Sales Management -
Certified in Richardson Sales Management -
Student of S&P Global -
Skills
- Navu
- Sales Force
- Hubspot
- Outlook
- Excel
- Microsoft
- Word
- Web design
- Adobe
- Professional speaking
- Professional writing skills
- Professional speaker
Hobbies and Interests
- USTA tennis player
- Marathon, 10k, 5k, charity runner
Volunteer Experience
- USTA - United States Tennis Association, Ongoing
- Long Island Running Club, Ongoing
- Greater Charlotte Apartment Association, Member and volunteer, 2025
- Union County Chamber, Lake Monroe Chamber, Lancaster Chamber, Lincoln County Chamber, 2025
- Wounded Warrior, Ongoing
- Boys and Girls Club of America, Ongoing
- Girl Scouts, Ongoing
- Leukemia and Lymphoma Society, Ongoing
Differentiators
- One of 3% of women in the waste and recycling industry who gained and managed millions of dollars of quality recurring revenue in the Southeast, Northeast, and Southwest as well as established global relationships.
- At Fortune 200 companies, Fortune 500 companies, medium sized companies, PI companies, privately owned companies, non-profits, and corporations, I have succeeded in achieving owners’, stakeholders’, and executive leaderships’ goals, often exceeding them.
- High energy. Enthusiastic, strong relationship building skills.
- Excellent communication and public speaking skills.
Timeline
Vice President of Sales
Active Waste Solutions
09.2019 - 09.2025
Sales Director
Britton Industries
01.2019 - 09.2019
Territory Manager
Republic Services
07.2017 - 01.2019
Marketing and Sales Consultant
Servpro
05.2016 - 05.2017
Sales Consultant
Pinnacle Environmental
06.2015 - 05.2016
Commercial Sales and Municipal Consultant
Allied Barton
01.2014 - 05.2015
Sales Consultant
Green Solutions
01.2013 - 01.2014
Municipal Sales Manager
Interstate Waste Services
11.2010 - 01.2012
Market Area Sales Manager
Interstate Waste Services
11.2009 - 01.2010
Founder of Clinical and Holistic Healthcare company
Self-employed
10.2009 - 01.2012
Residential Sales & Municipal Marketing Manager
Waste Management
04.2006 - 12.2008
Market Area Sales Manager
Onyx Waste Services
10.2002 - 10.2005
B.A. - Creative Writing
University of North Carolina