HEATHER ALTMAN
Philadelphia,PA
Summary
Sales and Operations Leader with over 25 years of experience spanning real estate, design, travel, and retail industries. Proven expertise in client relations, team leadership, and business operations, with a reputation for driving growth, improving workflow efficiency, and delivering exceptional customer experiences. Recognized for professionalism, integrity, and the ability to build lasting relationships with clients, partners, and colleagues.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Interior Design Office Manager
Bowen & Company
Haddonfield, NJ
02.2022 - Current
- Oversee daily operations of a luxury interior design firm, coordinating schedules, budgets, and client communication.
- Manage vendor relationships, purchasing, and invoicing to ensure timely and cost-effective project completion.
- Support design staff by organizing client meetings, maintaining materials libraries, and tracking project milestones.
- Implement workflow systems that improve efficiency and collaboration between designers and contractors.
- Serve as primary client liaison, ensuring a polished, professional experience from concept through delivery.
Seasonal Sales Associate
Anthropologie
Glen Mills, PA
10.2021 - 02.2022
- Delivered exceptional customer service and styling support in a high-volume retail environment.
- Assisted customers with product selection and purchasing decisions to enhance the shopping experience.
- Maintained visual merchandising and inventory standards aligned with brand presentation.
- Collaborated with team members to achieve daily sales goals and ensure an engaging store environment.
Realtor
Berkshire Hathaway HomeServices
Mullica Hill, NJ
05.2019 - 05.2021
- Member of an award-winning team ranked in the top 1% nationally.
- Guided clients through every stage of the real estate process-from property searches to contract execution.
- Conducted comparative market analyses and pricing strategies for listings.
- Ensured compliance with state and federal laws governing real estate transactions.
- Increased home sales through strong negotiation, relationship management, and closing expertise.
Team Leader
FCM Travel Solutions
Philadelphia, PA
12.2013 - 10.2019
- Managed and coached a high-performing travel service team exceeding SLA and client satisfaction goals.
- Handled 50+ client calls daily while maintaining quality and compliance standards.
- Trained, mentored, and evaluated employees to improve service efficiency and accuracy.
Team Leader (Online & Retail)
Liberty Travel
Philadelphia, PA
09.2008 - 12.2013
- Promoted to First Team Leader of LibertyTravel.com, managing both digital and storefront teams.
- Increased revenue by analyzing performance, optimizing workflows, and overseeing P&L reports.
- Provided leadership, training, and quality assurance to improve team success and client service.
Senior Travel Consultant
Liberty Travel
Philadelphia, PA
03.2006 - 09.2008
- Created customized travel solutions for clients based on needs, preferences, and budgets.
- Delivered personalized customer care, building strong client loyalty and repeat business.
Sales and Marketing Specialist
Liberty Travel & GOGO Worldwide Vacations
Ramsey, NJ
01.2002 - 02.2006
- Executed marketing campaigns to promote group travel and tour packages, driving engagement.
- Coordinated corporate travel events for over 300 attendees, ensuring seamless logistics.
- Managed campaign budgets and analyzed ROI to optimize marketing effectiveness.
- Maintained accurate reporting to track performance metrics and budget adherence.
Education
Bachelor's Studies - Speech-Language Pathology
University of Rhode Island
Kingston, RISkills
- Real estate sales and negotiation
- Office management
- Client relationship development
- Contract compliance
- Strategic planning
- Team leadership
- Workflow coordination
- Employee training
- Budget management
- Bright MLS and Sabre proficiency
Certification
- Licensed Realtor - State of New Jersey
- Licensed Realtor - State of Pennsylvania
- Notary Public - State of New Jersey
Timeline
Interior Design Office Manager
Bowen & Company
02.2022 - Current
Seasonal Sales Associate
Anthropologie
10.2021 - 02.2022
Realtor
Berkshire Hathaway HomeServices
05.2019 - 05.2021
Team Leader
FCM Travel Solutions
12.2013 - 10.2019
Team Leader (Online & Retail)
Liberty Travel
09.2008 - 12.2013
Senior Travel Consultant
Liberty Travel
03.2006 - 09.2008
Sales and Marketing Specialist
Liberty Travel & GOGO Worldwide Vacations
01.2002 - 02.2006
Bachelor's Studies - Speech-Language Pathology
University of Rhode Island