Heather Anderson
Staten Island,NY
Summary
Accomplished, dynamic healthcare professional with extensive expertise, excelling in patient data management, electronic health records and communication. Demonstrated excellence in communication and team leadership, enhancing process improvement, record accuracy; while providing compassionate support in high pressure environments, fostering collaboration among multidisciplinary teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospital Registrar, Emergency Room
Northwell Health
02.2025 - Current
- Patient Check-in & Registration: Greet patients, collect demographic and insurance info, and explain paperwork (if needed)
- Financial Processing: Verify insurance, Communicate with financial team
- Information Management: Update and maintain patient data in electronic systems, ensuring accuracy and confidentiality.
- Customer Service: Address patient concerns, provide directions, and offer calm, compassionate support in stressful situations.
- Coordination: Communicate with medical staff, billing departments, and insurance companies to ensure smooth patient flow. Communicate with nurses and doctors in order to provide comfortable settings and engagement for patients.
Patient Access Registrar, Emergency Room
Richmond University Medical Center
01.2021 - 09.2024
- Patient Check-in & Registration: Greet patients, collect demographic and insurance info, and explain paperwork (if needed)
- Financial Processing: Verify insurance, Communicate with financial team; Collect Co Pays
- Information Management: Update and maintain patient data in electronic systems, ensuring accuracy and confidentiality.
- Customer Service: Address patient concerns, provide directions, and offer calm, compassionate support in stressful situations.
- Coordination: Communicate with medical staff, billing departments, and insurance companies to ensure smooth patient flow. Communicate with nurses and doctors in order to provide comfortable settings and engagement for patients.
Patient Access Registrar, Labor and Delivery
Richmond University Medical Center
08.2017 - 01.2020
- Work in a multidisciplinary team alongside other healthcare professionals including nurses, anesthetists, and specialists.
- Communicate effectively with patients, with care and compassion
- Maintain accurate, detailed patient records, and keeping up to date with latest treatments
- Provide emotional support to patients facing complex or distressing situations
- Ability to work under high pressure, particularly during childbirth, and make critical phone calls
Peer Counselor, WIC Department
Richmond University Medical Center
11.2014 - 08.2017
- Served as a liaison between clients and healthcare providers, promoting continuity of care across different settings.
- Provided crisis intervention services when necessary, ensuring the safety of both the client and others involved in critical situations.
- Ensured confidentiality and privacy by adhering to all ethical guidelines and legal requirements within the counseling profession.
- Maintained detailed case notes and documentation, ensuring accurate records of client interactions and progress towards goals.
Skills
- Patient Data Management
- Electronic Health Records
- Patient Registration
- Process Improvement
- Record Accuracy
- Communication
- Team Leadership
- EPIC/MEDITECH/SORIAN
Certification
- High School Diploma, 2005
- Associates Degree in Sports Management, 2007
Timeline
Hospital Registrar, Emergency Room
Northwell Health
02.2025 - Current
Patient Access Registrar, Emergency Room
Richmond University Medical Center
01.2021 - 09.2024
Patient Access Registrar, Labor and Delivery
Richmond University Medical Center
08.2017 - 01.2020
Peer Counselor, WIC Department
Richmond University Medical Center
11.2014 - 08.2017