Heather Andrie
Brookings,SD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Server/Bartender/Shift Lead
Buffalo Wild Wings
07.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Managed cash control and store opening procedures.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Main + Abbey
06.2015 - 07.2016
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Cherry Street Grille
09.2015 - 06.2016
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Olive Garden
03.2012 - 10.2014
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Patient Account Representative
Avera Medical Group
09.2011 - 02.2012
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Reconciled statements with patient records.
Cashier
The Gas Stop
06.2008 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Master of Science - Accounting
Bellevue University
06-2026
Bachelor of Science - Accounting
Southern New Hampshire University
06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Time management
- Accounting practices
- Accounting information systems
Timeline
Server/Bartender/Shift Lead
Buffalo Wild Wings
07.2016 - Current
Server
Cherry Street Grille
09.2015 - 06.2016
Server
Main + Abbey
06.2015 - 07.2016
Server
Olive Garden
03.2012 - 10.2014
Patient Account Representative
Avera Medical Group
09.2011 - 02.2012
Cashier
The Gas Stop
06.2008 - 08.2011
Master of Science - Accounting
Bellevue University
Bachelor of Science - Accounting
Southern New Hampshire University
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