Heather Atkinson
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
VA San Diego Medical Center
La Jolla, CA
04.2022 - 02.2024
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Prepared referral letters for specialist consultations following established protocols.
- Communicated pertinent information and potential problems to physicians and nurses.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Contacted medical facilities to schedule patients for admission.
COVID-19 Screener
State of California, Department of Social Services
San Diego, CA
06.2021 - 04.2022
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
- Offered protective masks and face shields to guests.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
- Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
Medical Support Assistant
Veterans Affairs Medical Center
La Jolla, CA
06.2018 - 10.2020
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
High School Diploma -
North Pole High School
North Pole, AK06-1987
Skills
- Interpersonal Communication
- Active Listening
- Friendly, Positive Attitude
- Excellent Communication
- Analytical and Critical Thinking
- Public Speaking
Timeline
Advanced Medical Support Assistant
VA San Diego Medical Center
04.2022 - 02.2024
COVID-19 Screener
State of California, Department of Social Services
06.2021 - 04.2022
Medical Support Assistant
Veterans Affairs Medical Center
06.2018 - 10.2020
High School Diploma -
North Pole High School
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