Shannon Wells
Liverpool
Summary
Driven professional with a proven track record at Veterans Affairs, Veterans Health Administration, enhancing clinic efficiency and patient coordination. Excelled in multitasking and critical thinking, adeptly managing patient data and streamlining appointment processes. Demonstrates exceptional communication and organizational skills, significantly improving workflow and patient satisfaction. Ambitious Advanced Medical Support Assistant with hands-on experience in scheduling for multiple clinics.
Adhered to strict HIPAA guidelines to protect patient privacy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Affairs, Veterans Health Administration
09.2021 - Current
- Used Vista, CPRS, CTM, VETEXT, VETLINK, Patient Communicator, ICB and Live Data patient flow program's to maintain and record patient data and generate reports.
- Completed clerical duties and tasks for clinic administration.
- Scheduled appointments for patients for Multiple clinics throughout the VA Hospital.
- Arranged surgeries with surgical center, confirming times with patients
- Scheduling Infusions accordingly
- Mailed patient appointment letters.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with Veteran's and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked patient insurance, demographic and health history to keep information current.
Office Manager
Patel Family Dental
02.2010 - 12.2020
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
Education
Certifications - Phlebotomy/ EKG
Bryant And Stratton
Clay, NY12.2016
Associate of Science - Criminal Justice
Onondaga Community College
Syracuse, NY05.1998
Skills
- Self-Motivated
- Customer Service Focused
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Active Listening
- Dependable and Responsible
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
- Collecting Insurance Data
Certification
TMS Certifications
2 Petal Awards
2 Daisey Awards
Timeline
Advanced Medical Support Assistant
Veterans Affairs, Veterans Health Administration
09.2021 - Current
Office Manager
Patel Family Dental
02.2010 - 12.2020
Certifications - Phlebotomy/ EKG
Bryant And Stratton
Associate of Science - Criminal Justice
Onondaga Community College
TMS Certifications
2 Petal Awards
2 Daisey Awards
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