Heather Bibian
Naperville,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Dispatcher Coordinator
Fresenius Medical Care
05.2016 - Current
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
Dialysis Technician
Fresenius Medical Care
05.2016 - Current
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
Education
Bachelor of Science - Nursing
College of Dupage
Glen Ellyn, ILNo Degree - Real Estate
Inland Real Estate School
Oak Brook, IL02.2024
Skills
- Critical Thinking
- Performance Monitoring
- Technical Proficiency
- Route Planning
- Team Coordination
- Decision Making
- Organizational Skills
Languages
Spanish
Professional Working
Timeline
Dispatcher Coordinator
Fresenius Medical Care
05.2016 - Current
Dialysis Technician
Fresenius Medical Care
05.2016 - Current
Bachelor of Science - Nursing
College of Dupage
No Degree - Real Estate
Inland Real Estate School
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