Heather Babich
Houston,TX
Summary
Dynamic commercial management and customer service professional with a proven track record in strategic planning, contract negotiation, and financial oversight. Recognized for fostering strong team collaboration and consistently driving projects to successful completion. Highly adaptable and committed to aligning efforts with organizational goals while exceeding expectations. Expertise in market analysis, employee engagement, and risk management enhances the ability to deliver impactful results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Commercial Manager
AutoZone
Houston, TX
05.2014 - 07.2018
- Developed strategic sales plans to enhance market presence and drive revenue growth.
- Analyzed market trends to identify opportunities for product differentiation and competitive advantage.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Implemented training programs for staff, enhancing product knowledge and customer service skills.
Shop Manager
Firestone Auto Care
Houston, TX
08.2010 - 02.2014
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Implemented staff training programs, enhancing team performance and service standards.
- Developed and enforced safety protocols, promoting a safe work environment for all employees.
- Led performance reviews, providing constructive feedback to foster employee development and engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
Property Manager
A-1 Properties
San Diego, CA
02.2007 - 02.2012
- Managed property operations, ensuring compliance with local regulations and maintaining high tenant satisfaction levels.
- Oversaw maintenance schedules, coordinating repairs to enhance property functionality and tenant comfort.
- Developed and implemented marketing strategies to attract new tenants while retaining existing clientele.
- Conducted regular property inspections, identifying areas for improvement and initiating necessary upgrades or repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Store Manager
Starbucks
Anaheim, CA
07.2000 - 02.2007
- Led daily store operations, ensuring high-quality customer service and product availability.
- Trained and mentored team members on company policies and operational procedures.
- Analyzed sales data to optimize inventory management and product placement strategies.
- Implemented staff scheduling that increased productivity while minimizing labor costs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Communications
Golden West College
Huntington Beach, CASkills
- Team building, scheduling, goal tracking, standards focused
- Strong and confident under pressure
- Communication centric and quick to adapt in new environments
- Customer relationship management
- Team Training
- Operations management
- Strategic marketing
- Account management
Accomplishments
- Earned Tire Manager of the year at Firestone.
- Achieved $1million in personal sales per year at Firestone by preforming with accuracy, efficiency and stellar customer service
- Achieved historical revenue and occupancy rates with A-1 management company over 3 separate properties.
- Earned title of coffee master at Starbucks driving new policies and procedures.
Timeline
Commercial Manager
AutoZone
05.2014 - 07.2018
Shop Manager
Firestone Auto Care
08.2010 - 02.2014
Property Manager
A-1 Properties
02.2007 - 02.2012
Store Manager
Starbucks
07.2000 - 02.2007
Associate of Arts - Communications
Golden West College
Hobbies
- Camping and Hiking
- Teaching Free Community Sewing Classes
- Serving in the Children's Ministry at Calvary Chapel West Houston