Heather Baldwin
Snowville,UT
Summary
Dedicated professional with experience in training and mentoring cashiers. Known for improving operational efficiency and maintaining high workplace safety standards while ensuring exceptional customer service.
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Overview
20
20
years of professional experience
Work History
Lead Cashier
Pilot Corporation
Snowville, UT
08.2022 - Current
- Supervised daily operations of cash handling and customer service activities.
- Trained and mentored new cashiers on policies and procedures to enhance performance.
- Implemented streamlined checkout processes to improve transaction efficiency.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Logged Maintenance/Operational tickets.
- Completed End of Day books and daily Managerial safety walks.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Maintained stock to meet expected customer demand.
Short Order Cook
Ranch House Diner
Snowville, UT
03.2006 - 06.2022
- Prepared and cooked menu items according to established recipes and quality standards.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring compliance with safety protocols.
- Maintained cleanliness and organization of kitchen workspace to enhance efficiency and safety.
- Trained new staff on food preparation techniques and kitchen procedures for optimal performance.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
Education
High School Diploma -
Bear River HIgh School
Garland, UTSkills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Manager support
- Cashier training
- Workplace safety
- Issue resolution
- Workflow coordination
- Store policies enforcement
- Opening and closing procedures
- Staff training
Timeline
Lead Cashier
Pilot Corporation
08.2022 - Current
Short Order Cook
Ranch House Diner
03.2006 - 06.2022
High School Diploma -
Bear River HIgh School