Heather Barabin
Thibodaux,Louisiana
Summary
Proven Customer Service Specialist with extensive experience at companies like Best Buy, adept in complaint resolution and enhancing customer satisfaction. Excelled in high-stress situations, significantly improving loyalty through empathy and professionalism. Skilled in Microsoft Excel and effective communication, ensuring efficient problem-solving and customer support. Achieved notable increases in repeat business by mastering customer satisfaction measurement and conflict resolution.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent, Remote, LA
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Maximus Remote
06.2020 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Experience Specialist
Best Buy Remote
06.2017 - 04.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Sales Associate
Walmart
09.2015 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
05-2022
- Honor Roll 2000
- Awarded A.C.T.
- 3.5 GPA
- Extracurricular Activities: JROTC, Vocal Ensemble,
- [Student Organization or Club Name]4-H Member, American Red Cross Club, Riffle Team, A,C.T. Club
Certificate of Technical Studies - Nursing Assistant
04-2006
- Honor Roll 2006
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative - Conduent, Remote, LA
02.2023 - Current
Call Center Representative - Maximus Remote
06.2020 - 06.2020
Customer Experience Specialist - Best Buy Remote
06.2017 - 04.2020
Sales Associate - Walmart
09.2015 - 07.2017
Central Lafourche High School - High School Diploma,
L.E. Fletcher Technical College - Certificate of Technical Studies, Nursing Assistant
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