HEATHER BARBER
Washington,DC
Summary
Dynamic administrative assistant with a strong work ethic and a positive demeanor, adept at managing front office operations. Proven track record in handling phone calls, updating calendars, and scheduling appointments efficiently. Brings several years of hands-on experience in clerical roles, ensuring seamless organizational support. Aiming to leverage skills in a dynamic office environment to enhance productivity.
Overview
6
6
years of professional experience
Work History
Receptionist
Ned's Club
Washington, DC
01.2025 - Current
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Responded to inquiries from internal staff members regarding office operations.
- Compiled data from various sources into organized reports for management review.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Front Desk Receptionist
DC Improv
Washington, DC
03.2024 - 03.2025
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Processed and distributed internal and external communications.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Restaurant Manager
The Farmers Table
01.2023 - 03.2024
- Maintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback
- Set and monitored performance goals for employees and provided feedback to ensure goal achievement
- Created and enforced a comprehensive health and safety policy that minimized the risk of accidents and food contamination
Events Bartender and Trainer
Country Club of Landfall
Wilmington
03.2022 - 01.2023
- Conducted train-the-trainer sessions to ensure all trainers understood the content, resulting in an increase in engagement and knowledge retention
- Developed menus for special events, such as weddings and corporate functions
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
Head Bartender and Events Coordinator
Pennrose Park Country Club
12.2018 - 01.2022
- Followed local regulations for events and obtained necessary permits.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
- Worked with professional and trade associations to create memorable and successful events.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Education
Associates - Arts
Cape Fear Community College
true07-2025
Skills
- Team Collaboration Skills
- Strategic Decision Making
- Effective Communication
- Adaptability
- Thorough Task Management
- Client-Centric Attitude
- Digital Literacy
- Resilience in Stressful Environments
References
References available upon request.
Timeline
Receptionist
Ned's Club
01.2025 - Current
Front Desk Receptionist
DC Improv
03.2024 - 03.2025
Restaurant Manager
The Farmers Table
01.2023 - 03.2024
Events Bartender and Trainer
Country Club of Landfall
03.2022 - 01.2023
Head Bartender and Events Coordinator
Pennrose Park Country Club
12.2018 - 01.2022
Associates - Arts
Cape Fear Community College