HEATHER BARBOZA
Amarillo
Summary
Highly responsible, analytical, and adaptable leader with a record of problem solving, strategic planning, quick thinking, leading teams, and resolving complex issues Ambitious and approachable professional who leads from a position of strength, focus, and results who strives to take on new challenges Unflustered and highly organized individual with strong time management skills who can multi-task and prioritize several projects and activities simultaneously while staying on time
Overview
23
23
years of professional experience
Work History
On Call Coordinator
Nursecore of Amarillo
Arlington TX
11.2020 - Current
- Coordinated patient scheduling and appointment confirmations to optimize staff utilization.
- Managed communication between patients, healthcare providers, and administrative teams to ensure seamless operations.
- Developed and maintained efficient call routing processes to enhance response times and service quality.
- Trained new team members on call handling protocols, improving overall team performance and service delivery.
Owner Operator
Arenas Lawn Care
Amarillo, TX, USA
03.2018 - Current
- Maintained the financial records and taxes for the company.
- Communicated with customers on a regular basis.
- Did the record keeping, hired, trained and ran staff.
- Billed and assisted with booking, billing, payroll and accounting.
- Duties included secretary, book keeping, public relations, and advertising.
- Managed a full calendar, scheduling, and listing of clients.
- Currently still in business.
Licensed Cosmetologist
Self Employed
Amarillo, TX, USA
05.2003 - Current
- Licensed Cosmetologist, answer phones, make appointments, help with advertising, sales, wait on clients, open and close salon, and keep the salon neat.
- Performed hair services such as haircuts, styles, permanent waving, relaxers, color, highlights, etc.
- Utilized the skills obtained in cosmetology skill while also implementing new techniques and current trends.
Registration Assistant
BSA
Amarillo, TX, USA
09.2019 - 01.2021
- Collected insurance co-payment.
- Quick and efficient at multi tasking.
- Answered multi phone lines.
- Greeted patient for registration.
- Knowledge of Microsoft Office and all other office work such as making/answering phones, e-mails, faxing, and etc.
- Register patients accurately, courteously and timely.
- Verified insurance eligibility and obtained pre-certification when applicable.
- Updated and verified all personal information.
- Maintained accurate files, records and confidentiality according to HIPAA laws.
- Cash handling experience as well by processing customer payments.
- Verified insurance eligibility for patients.
- Worked in ER department , able to handle fast paced environment, stressful situations while providing excellence and courteous customer service.
- Worked for this dept/hospital in 2009-2012 also, rehirable.
Unit Clerk
Northwest Texas Hospital
Amarillo, Texas, USA
08.2016 - 01.2018
- Scheduled patient off-site doctor's visits and coordinated transportation services.
- Served as a Unit Clerk for a busy high risk labor and delivery unit.
- Performed a variety of clerical duties relating to the updating and organizing of information on the nursing unit.
- Managing and ordering unit supplies, equipment and services for the unit.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Discharged patients from Computer.
- Meticulously documented patients' confidential medical records; including transcriptions from physicians' and nurses' notes.
Assistant Manager
Town Parc Apartments
Amarillo, TX, USA
02.2010 - 01.2012
- Held interviews for hiring, for permanent and seasonal employees.
- Ran register, for opening, daily, and closing procedures, as well as making daily bank drops.
- Verified that information in the computer system was up-to-date and accurate.
- Prepare schedule and daily tasks for employees.
- Enforce health, safety, and security regulations.
- Purchased supplies and equipment needed to ensure timely delivery.
- Provided exceptional one-on-one customer service and effectively handled any customer complaints.
- Toured apartments with perspective residents.
- Processed all paperwork for move in, ran credit/criminal background checks.
- Prepared all lease paperwork for move-ins.
- Maintained a 97% leased occupancy at all times.
911 Dispatcher
Randall County Sheriff's Office
Amarillo, TX, USA
02.2008 - 12.2009
- Prioritized calls based on importance.
- Memorization of over 100 codes including phonetic alphabet.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within Randall county.
- Monitored and operate a radio console and computer equipment.
- Dispatched ambulances to emergency locations as per protocol.
- Worked 6 different computers while typing the entire conversation relaying it to emergency personnel.
- Answered 911 and non-emergency phone calls.
- And, retrieved and entered computer data for emergency response personnel with the service area.
- Processed payments for vehicle impounds.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Provided clear instructions for callers and for authorities that are arriving on scene to ensure everyone's safety.
- Maintained knowledge of city, county and state agency protocols.
- Operated over 50 line switchboard.
- Having professional communication and typing skills as well as being able to work with others.
- Keep precise emergency call logs and accurate call for service entries.
- Booking, background criminal investigation information, conceal and carry permits and ran warrants.
- Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.
- Performed well during high stress calls for service.
Education
Licensed by State of Texas -
Amarillo College
Amarillo, TX, USA01.2003
High School Diploma - undefined
Randall High School
Amarillo, TX, USA01.2003
Skills
- Attention to detail
- Guest identification checking
- People skills
- Customer service skills
- Time-management
- Ability to work in fast-paced environment
- Leadership skills
- Ability to accept criticism
- Decision-making
- Scheduling appointments
- Call routing
- Problem-solving skills
- Resolving issues
- Customer communications
- Call center experience
- Interpersonal skills
- Customer service
- Multitasking
- Problem-solving abilities
- Front desk operations
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Customer follow-up
- Active listening
- Greeting customers
- Professional communication
- Task prioritization
Timeline
On Call Coordinator
Nursecore of Amarillo
11.2020 - Current
Registration Assistant
BSA
09.2019 - 01.2021
Owner Operator
Arenas Lawn Care
03.2018 - Current
Unit Clerk
Northwest Texas Hospital
08.2016 - 01.2018
Assistant Manager
Town Parc Apartments
02.2010 - 01.2012
911 Dispatcher
Randall County Sheriff's Office
02.2008 - 12.2009
Licensed Cosmetologist
Self Employed
05.2003 - Current
High School Diploma - undefined
Randall High School
Licensed by State of Texas -
Amarillo College