Isabel Jean Adon

As an on call coordinator, for marquis home care agency I used to called all the caregiver (HHA) (PCA)

And solve their problem, called the client and verify if everything is fine, called all patient and verify if the caregiver arrived, clock in and clock out for the HHA that’s doesn’t know how to do it,

Assigned all caregiver for Obra and OSHA orientation, send timesheet and make sure that’s all caregiver gets paid, I make sure that’s all cases are assigned and covered.

• Conducted routine follow-ups with clients to assess satisfaction levels, gather feedback, and make necessary adjustments as needed.

Monitored, mediated, and logged both client and employee activities.

Entered and maintained accurate client billing and employee payroll records.

Provided first line of communication.

Maintained communications between the agency and the contracts.

Effectively handled inbound/outbound client caregivers calls.

Look for replacement when aides called out

Answered and maintained heavy call volumes.

I used to work for cricket as a sale representative

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.

As a customer service I receive all the called

And resolve all customer matter, maintain all volume caller, do troubleshooting when it’s comes to solve any problems.

I’m a call center representative agent I have experienced working and provide customer service.