Heather Barzee
Baldwinsville
Summary
Punctual and dedicated CNA with solid background in aidework for 15 years.
Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Often exceeds expectations of employees and team members.
Trustworthy and dedicated worker. Good at listening and responding to direction.
Overview
15
15
years of professional experience
Work History
Shift Manager
Brueggars Bagels
Fayetteville, NY
09.2025 - 02.2026
- Supervised daily operations, ensuring high-quality product preparation and customer service standards.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented workflow improvements, enhancing efficiency in food production processes.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Ensured compliance with health and safety regulations in food handling and storage practices.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Assistant Store Manager Trainee
Byrne Dairy
Phoenix, NY
01.2025 - 09.2025
- Assisted in training and onboarding new team members to ensure operational efficiency.
- Coordinated daily store operations to enhance customer service and satisfaction levels.
- Implemented inventory management practices to maintain optimal stock levels and minimize losses.
- Analyzed sales trends to identify opportunities for promotions and merchandising improvements.
- Led initiatives for visual merchandising standards, enhancing product presentation and appeal.
- Collaborated with management to refine processes that improved store performance metrics consistently.
- Mentored junior staff on best practices in customer engagement and operational excellence.
- Streamlined communication processes between departments to optimize workflow efficiency within the store operations.
- Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
- Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
- Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
- Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
- Analyzed sales reports regularly to identify trends in consumer preferences and adjust inventory levels accordingly.
- Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
- Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
- Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
- Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Cashier/Customer Service
Target
Clay, NY
09.2024 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout area, ensuring cleanliness and product availability.
- Assisted in training new cashiers on operational procedures and customer interactions.
- Monitored inventory levels at registers, alerting management to restocking needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CNA - Certified Nursing Assistant
Syracuse Home at McHarrie Place
Baldwinsville, NY
11.2014 - 03.2024
- During my time at Syracuse Homes, I learned to not only work with long term, but I also was working the rehab. unit as well. I was often a float.
- Provided compassionate care and support to residents, ensuring comfort and dignity throughout daily activities.
- Collaborated with nursing staff to implement individualized care plans tailored to resident needs and preferences.
- Trained new team members on caregiving protocols and best practices, fostering a supportive work environment.
- Implemented infection control measures, enhancing cleanliness and reducing the risk of illness among residents.
- Advocated for resident needs during interdisciplinary meetings, promoting their well-being and quality of life.
- Streamlined documentation processes for patient records, improving accuracy and accessibility of information.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA - Certified Nursing Assistant
Loretto PACE CNY
Syracuse, NY
04.2011 - 11.2014
- Made sure residents were toileted properly. Fed residents according to diets. Bathed, dressed and put them to bed. Empty bedpans. Change briefs. Shower if necessary or their day. Filled oxygen tanks. Take vitals on residents. Report and chart any necessary changes to charge nurse.
- Led initiatives to enhance recreational activities, boosting resident engagement and social interaction within the community.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Shift Supervisor
Dunkin
Camillus, NY
01.2011 - 04.2014
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored new team members on best practices for customer service and product preparation.
- Monitored performance metrics, identifying areas for improvement and driving initiatives to enhance results.
- Resolved customer complaints promptly, fostering a positive environment and ensuring repeat business.
- Managed shift schedules effectively, balancing staffing needs with operational demands for optimal coverage.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
First year student - Medical Billing & Coding
DeVry University
Chicago02.2026
Did not complete - Medical Assisting
Bryant and Stratton
Syracuse, NY02.2009
Graduated in Regents - undefined
Cato-Meridian Senior High School
Cato, NY06.2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Timeline
Shift Manager
Brueggars Bagels
09.2025 - 02.2026
Assistant Store Manager Trainee
Byrne Dairy
01.2025 - 09.2025
Cashier/Customer Service
Target
09.2024 - 01.2025
CNA - Certified Nursing Assistant
Syracuse Home at McHarrie Place
11.2014 - 03.2024
CNA - Certified Nursing Assistant
Loretto PACE CNY
04.2011 - 11.2014
Shift Supervisor
Dunkin
01.2011 - 04.2014
First year student - Medical Billing & Coding
DeVry University
Did not complete - Medical Assisting
Bryant and Stratton
Graduated in Regents - undefined
Cato-Meridian Senior High School